•Provides advanced clerical and administrative support to departmental Managers, and assists in coordinating all aspects of daily operations, including recording and reporting data•Assists in troubleshooting and resolving safety, service, and operational issues•Creates, distributes, and closes-out customer tickets on a daily basis•Maintains and distributes department related information on a daily basis•Communicates with other supervisors and managers about operations and/or dispatch issues•Completes and maintains a variety of reports as directed by the department manager•Uses software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor•Assists with data collection and reporting required for incentive pay programs•Assists with the processing of payments and other financial tasks as necessary•Assists in the implementation of operational projects as needed•Communicates with customers about service issues as needed•Communicates with employees about scheduling and work assignments as needed•Maintain Service Machine SMART data on a daily basis

● Investigate, evaluate, negotiate, and settle auto claims in the injury department to include verification of coverage, legal liability and extent of damage to persons and property, which may require contact by telephone, correspondence, in person, or various electronic media ● Apply knowledge of policies, procedures, laws, statutes, and insurance regulations when determining coverage, liability, damages of injury (first and third party) and property damage ● Recognize and review claims requiring specialized handling, including identifying issues that may require the use of independent experts or vendor● Use various electronic resources for claim handling ● Working in partnership with and provides instruction to claim associates● Deliver a remarkable customer experience through handling claims involving injury in tier 2/3

● Select, develop, and implement new policies and procedures applicable to the different processes of the lab ● Managed45+employees in lab operation ● Ensure quality control/assurance is maintained in compliance with CLIA regulations ● Create SOPs for new diagnostic assays as well as R&D activities ● Develops, implements, and monitors performance improvement indicators ● Orients new employees in the theory/procedures of the lab and departments ● Establishes and maintains inventory of lab supplies ● Maintain instrumentation and the appropriate documentation for each instrument and assays in the lab ● Ensure the accuracy of the information before filing and report ● Handle all communication in reference to lab operations and patient results ● Oversee operations and activities of covid swab & covid vaccine of 11 sites ● Managed 75+ employees in tent operations ● Managed logistic operation of 1000+ patients ● Manage covid swab and covid vaccines inventory ● Order covid swab kits via partnering lab ● Order vaccines and accessory kits via DPH VMS website ● Managepatient G.R.I.T.S ● Verification of covid immunization status ● Patient education on test results and vaccines ● Implement and ensure enforcement of department policies● Allocate department resources ● Manage employee profiles ● Create/manage work schedules ● Manage payroll and maintain budget ● Plan/manage community vaccine and testing events ● Demonstrate a high level of ethics in all aspects of professional practice ● Maintain a clean, safe, and organized lab

● Schedule, register and update patient information via EMR (GPR)● Assist with flow of patient by maintaining communication with clinical and admin team● Checkin/out patients and collect copayment via EMR (GPR) ● Handle conflict & apply resolution as first line before escalation through chain of command ● Provide leadership to other medical assistants ● Assist in orienting and training new back office employees ● Place orders and maintain office supply inventory, vaccine inventory, and in-office medication inventory ● Run required daily, weekly, and monthly quality controls tests and expiration checks in accordance with company policy ● Manage clinical quality metrics system by assuring all documentation is appropriately entered in EMR system ● Remove non-complex/complex sutures, perform wound care, phlebotomy, and CLIA waived tests ● Maintained examination/treatment rooms with adequate supplies for procedures and office visits ● Aided the physician with treatment/procedures, examination, and/or testing of patients ● Practice standard precautions, including hand washing, disposal of biohazardous materials, and autoclaving sterilization of instruments ● Accurately completed and documented patient medical and physical histories and other related items in the Electronic Medical Record (NexGen/Powercharts) ● Initiate/obtain referrals for imaging and/or corresponding consultant providers ● Abided by and promoted HIPAA Compliance ● Completed/obtained prior authorizations for denied prescribed medicines ● Distributed educational information and instructions for patient care, diagnostics, and other appropriate treatments ● Coordinated telephone requests to refill prescription drug medications in accordance with physician instructions ● Communicated with referring physicians and insurance companies in accordance to patient treatment

● Performed EKGs, minor procedures, wound care, physicals, IV lines, X-Rays, phlebotomy, injections, drug screens, and other CLIA waived tests ● Appropriately entered employer paid services and workers compensation protocols ● Prepared and packaged specimens for send out● Maintained examination/treatment rooms, including inventory/order of medical and lab supplies and equipment● Distributed educational information and instructions for patient care, diagnostics, and other appropriate treatments ● Coordinated telephone requests to refill prescription drug medications in accordance with physician instructions● Attended required meetings, in-services, and participated in committees as required ● Trained and acclimated new hire medical assistants to office protocols and existing medical assistants monthly● Assisted with the planning and implementation of office based in-services and competency testing● Coordinated the activities of medical assistants assigned to a designated area● Practiced Standard Precautions, including hand washing & disposal of biohazardous materials● Complied with established risk management, HIPAA, and safety procedures● Accurately completed and documented patient medical and physical histories and other related items in the Electronic Medical Record (EMR-VelociDoc)● Accurately updated GRITS and DOT portals● Completed other duties as assigned by office manager and medical director● Greeted patients with a professional, welcoming, and friendly attitude● Registered patients via EMR-PVM and accurately entered in demographic and insurance information● Verified insurance through appropriate web portals● Marketed urgent care via school seminars, medical functions, and public handouts● Handled all patient complaints accordingly and escalate further up the chain of commands if necessary● Created billing invoices and mail out to appropriate payor

● Hired and mentored employees ● Managed employee information and assure all annual certifications completion● Managed ecase notes system to ensure accuracy of information input and service authorizations are uploaded● Batchout at month end and compile invoices for contracted DFCS submittal ● Reviewed/verified visit and mileage notes inputted ● Communicate with DFCS case managers to assure all needed documentation is properly received and processed ● Orient/schedule office meetings, trainings, seminars, and community and social outreach events ● Provide behavioral aide and transportation services to clients referred by contracted DFCS ● Provided specimen collection of salivary, urine, and/or follicular through contracted service Aversys based off DFCS ● Process service authorization order

● Obtained patient data via EMR (Netchex)● Remove non-complex/complex sutures● Performed wound care, post-surgery care, phlebotomy, dermatological injections (steroidal), and other dermatological CLIA waived tests● Maintained examination/treatment rooms with adequate supplies for procedures and office visits● Aided the physician with treatment/procedures, examination, and/or testing of patients● Practiced Standard Precautions, including handwashing, disposal of biohazardous materials, and autoclaving sterilization of instruments● Monitored schedules and scheduled appointments● Accurately completed and documented patient medical and physical histories and other related items in the Electronic Medical Record (Netchex)● Provided patients with results of biopsied specimens, cultures (bacterial and/or viral), and lab work● Abided by and promoted HIPAA Compliance● Maintained patient confirmation in Ipledge system● Completed/obtained prior authorizations for denied prescribed medicines● Distributed educational information and instructions for patient care, diagnostics, and other appropriate treatments● Coordinated telephone requests to refill prescription drug medications in accordance with physician instructions● Prepared intralesional injection mixtures and local anesthetic mixture● Communicated with pathologist, referring physicians, and insurance companies in accordance to patient treatment

● Obtained patient data via EMR (SimplifyMD, Greenway)● Managed patient charts to ensure clinical information is completed and filed appropriately● Performed and assisted physician with in-office procedures and specialty patients including hydrogen breath tests, hemorrhoid banding, and pill cam endoscopies● Called in prescription refills to pharmacy as needed● Accurately provides or counsels patients and/or relatives with pertinent information regarding medical treatment of procedures● Monitored schedules and scheduled appointments, organized patient flow● Responded to emails, voicemails, and returned patient calls promptly● Abided by and promoted HIPAA Compliance

● Obtained patient histories, vital signs, and documented in EMR (DocAlton)● Prepared exam and treatment rooms with necessary instruments and supplies● Maintained cleanliness of back office to promote infection control● Administered immunizations and other injections to a variety of age groups● Performed in-house office procedures and specimen preparation● Maintained medical records, nurse calls, and prescription refills● Assisted with procedures● Preformed preventative maintenance and sterilization on medical supplies

● Check in/out patients via EMR eclinical works● Schedule patients● Maintain cleanliness of front lobby● Update patient demographics● Chart preparation for following day appointments● Assure patient charts were properly placed on shelves● Answer multi-line phones