• Spearhead the overall business operations strategy, including process optimization, resource allocation, and budget management, resulting in the growth and expansion of the sales and business development teams• Collaborate with the executive team to define and execute the company's long-term vision and strategic objectives.• Lead a team of 26 professionals across various departments, fostering a culture of high performance, accountability, and continuous improvement.• Develop and implement operational policies, procedures, and KPIs to ensure the organization's efficiency and effectiveness.• Analyze data and market trends to identify opportunities for growth, cost reduction, and process enhancement.• Establish and maintain strategic partnerships with key stakeholders, vendors, and clients to drive business expansion.• Oversee project management, ensuring on-time and within-budget delivery of critical initiatives.

- Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service- Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery- Developing a deep understanding of projects to gain insights into the scope of service delivery- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand- Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization

Virginia, United States- Manage accounts of all sizes by representing your team externally with clients and internally by working with direct reports and supporting positions- Develop a thorough understanding of the clients’ position in the market, their product/service, points of difference and competitive landscape- Manage client input and feedback for all projects with detailed direction and timelines- Establish and build strong working relationships with business leaders at all levels- Manage day-to-day client communication and ongoing relationships as it relates to current, new and upcoming projects- As necessary, visit clients, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities- Manage and coach the internal team- Proactively remain connected to clients and the ever-changing market to access new search opportunities and ensure all viable clients are engaged on a regular and effective basis

- create and implement a Business Development & Marketing Plan that contributes to the achievement of business growth strategies and objectives as set out in the Business Plan- Champion and embed best practice business development methodologies, processes, and systems across the organization- Lead on market research and analysis, providing insight to the SMT/Board to identify and exploit new market opportunities with existing and new clients- Partner with Cluster/Theme Leads to drive the opportunity pipeline, including identifying bidding opportunities and advising on go/no go decisions- Collaborate with Cluster/Theme Leads in business development activities for high value and/or strategically important opportunities, including attending client meetings and participating in contractual and commercial negotiations- Identify companywide BD-related training and development needs and work with HR to recommend solutions so that colleagues are suitably knowledgeable and skilled in best practice business development methods, processes, and systems; this may include sourcing external training providers/experts- Implement processes for enabling continuous improvement of business development methods, processes, and systems, ensuring opportunities for innovation are identified and colleagues are empowered to drive change- Ensure messages and learnings from client feedback are shared and acted upon to help increase opportunity conversion and client satisfaction- Ensure company BD/CRM IT platforms are fit for purpose, including leading the development of new systems as required, and that processes are established for recording up-to-date market intelligence and client data- Work with SMT, Cluster/Theme Leads, Knowledge Management and Communications Officer to ensure that insight, thought leadership a,and marketing campaigns are properly targeted, driven, and deliver return on investment

Responsible for the rapid sales and profit growth of the business unit. Revising existing products to developing new products for the company, and to help develop new ideas based on industry experience, contact with customers and prospects. Understanding customer needs, their problems and find innovative solutions for a broader market reach to ensure Customer Success.Marketing leader for the business with responsibility for all marketing, product development and sustaining the following:-Developing a complete understanding of the marketplace and creating products programs superior to the competition.-Working as key member of the business unit management team and involved in the strategic planning process with primary focus on strategic marketing and product planning.-Plan development and implementation for the market in coordination with the sales unit, and other business units.-Responsible for regulatory approvals and renewals.-Leadership, goal setting and review, development and follow-up, performance, etc.-Managing the entire product line life cycle from strategic planning to tactical activities-Managing and ensuring smooth co-ordination between all stake holders-Analyzing and acquiring potential partner relationships for the business

- To maintain the work structure by updating job requirements and job descriptions for all positions.- To maintain organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.- To prepare employees for assignments by establishing and conducting orientation and training programs.- To maintain pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.- Ensuring planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.

- HR planning, need assessment, Recruitment, Selection, indoctrination and deputation of staff.- To ensure that the pro activities are operated in consonance with those of HR Dept;- To assist Directors in identifying and recruiting/training new staff for work. This has been the most challenging task as it has been really tough. With this I assit in Marketing the big brands that we have and to motivate the team for achieving the sales target- Coordinating with the business department in actually providing resourceful communication channel for all the international clients namely GUCCI, PRADA, JOHNSONS & JOHNSONS, DIOR etc. for business expansion and growth.- Maintenance of staff database with over 120 active employee on board.- Planning and executing extension in services of staff to ensure timely extensions (or conclusion) of all staff;- Monitor, report and deliberate on staff disciplinary issues and take appropriate actions.- Monitoring and improvement in the work flow processes for overall efficiency in the output;- Mentoring and coaching staff towards their professional development;- Networking with various company arrangements of various logistics and supplies for the Duty Free Shop. Departments include Human Resources, Public Affairs, Transport, Security, Warehouse, Purchase, Information Systems, etc- Monitoring and suggesting improvements in the resource utilization (financial monitoring) of shop turnover providing advice and guidance to the logistic and admin officers.- Planning and reporting future goals and policies- Setting and managing sales team. Setting goals and objectives- Also responsible for winning key local marketing advertising projects.My additional efforts include doing a retail market survey for the company to help facilitate a state of the art international chain of stores about to start at a posh locality within Karachi shortly.I have also been instrumental in the opening of the Lahore and re-opening of Islamabad .

Sourced, screened, and successfully placed numerous city managers to run operations for TRG FS.Hired for positions such as City Managers, Team Leaders, Field Recruiters, Corporate Trainers, and various different sales roles.Was responsible for managing ads on websites such as Careerbuilder, Hotjobs, Salesheads, and Craigslist amongst others. Created and audited job descriptions in order to hire employeesClients included Verizon, AT&T, Rogers Communications, Frontier Communications, Reliant Energy, and TXU Energy.Implemented and initiated an offshore executive recruitment strategy that saved the company more than $ 70 thousand per annum.Implemented new processes and policies like employee referral programs and internal application process.Constantly communicated with Global EVP, VP, and VP of Operations about restrategizing the corporate structure in order to maximize revenue.Acted as a liason between offshore and onshore team.Trained and motivated recruitment executives both onshore and offshore.Maintained confidentiality and appropriately handled sensitive information with tact and discretion.