Samreen Rizvi Email & Phone Number

Bangalore

• Deal with the Teams in Account Maintenance of the ANZ customers all over the world.
• Provide high level of customer service to the internal and external customers
• Ability to handle, enquiries/issues pertaining to Mortgages by providing cost effective, high quality service within agreed SLA’s and time frames.
• Keep a track of the daily work flow. Allocation of task to the analysts as soon as the tasks are received via in-house application.
• Make sure that the tasks are done within the suggested TAT
• Follow up on the pending tasks from the team and the client. Prompt action on the escalations from the client

Bangalore

• Worked as a Subject Matter Expert on two months of Secondment for Duplicate Security Team, a new process that I transitioned successfully from Melbourne via Tele-presence training for a week.Roles & Responsibilities as.
• Work collaboratively with the business to understand training needs, develop and conduct and access trainees to measure effectiveness of training.
• Ensure effective cost management of existing and future learning solutions.
• Train and develop new entrains to ensure business needs and quality standards can be met.
• Undertake contextual training to provide an understanding of the end process and instill customer centric behavior in trainees.
• Provide recommendations on the effectiveness of existing learning solution and recommend alternatives where appropriate.

Bangalore

• Work as Senior Analyst for Releases team under Australian Operations Fulfillment.Roles & Responsibilities as an Analyst
• This job profile was very extensive, risk based, analytical and challenging.
• As an Analyst, I managed day-to-day work flow, check for timely deliveries (meeting SLA)
• Handled the customer (Security) release request and follow up till end
• Detailed account checks for the customer
• Had to refer files to third party such as SBO (Small Business Operations), MSV (Mortgage Security Variation) and R-posts (Relationship Managers) depending on the file scenario, so that involves in following up with the.

• Handled Yahoo! Search Marketing inside Sales advertiser’s accounts with respect to budget, cost and revenue. The management of which ranges from analyzing the performance of the accounts to recommendation right through.
• Worked in support of the creative management function as well as the account management in direct association with the clients to ensure the dynamic performance of their accounts.
• Created New Account proposal for many top advertisers/customers which use to include right from campaign, Ad-Groups, and Ads & KW’s with competitive advantages.
• Used to recommend the changes in the campaign performance on a scheduled basis.
• Suggestion of budget specifications to advertisers to hold top rank and position on the online display portals of Yahoo! Search Engine.
• Recommending new ads, new keywords and corresponding budget requirement for the top advertisers involving the different facets of a Search Marketing tool.

Bachelor Of Arts (B.A.), English Literature (British And Commonwealth)

Intermediate From I.S.C Board, 2005, 1St Grade