Created solution-based execution plans to achieve business goals based on Google Analytics and internal reporting data.• Utilized Google Analytics to set up, monitor and analyze content success and identify opportunities for content improvement.• Monitored and analyzed market and competitor metrics to inform digital marketing strategies.

• Reinforced established quality control standards and followed procedures for optimal customer interactions. • Managed customer relations on ongoing basis to maximize customer retention.• Managed department call volume of 80 calls per day and coordinated department schedules to maximize coverage during peak hours.• Educated customers about different options and processed purchases.

• Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.• Identified and pursued valuable business opportunities to generate new company revenue.• Communicated directly with customers to build strong business networks and relationships.