• Taking care of complete operations, inventory management and vendor management, making delivery rosters and managing team.• Working closely with 3PL Logistics to get the pickup done from Vendor side as per the assigned schedule. • Overall Management of Warehouse Operations, ensuring efficient storage, movement and security of stock.• Oversee management of stock and inventory, ensuring improvements required to run the process more smoothening.• Co-ordination with the internal… Show more • Taking care of complete operations, inventory management and vendor management, making delivery rosters and managing team.• Working closely with 3PL Logistics to get the pickup done from Vendor side as per the assigned schedule. • Overall Management of Warehouse Operations, ensuring efficient storage, movement and security of stock.• Oversee management of stock and inventory, ensuring improvements required to run the process more smoothening.• Co-ordination with the internal teams regarding the stock counts.• Packaging, scheduling and dispatching of finished goods under the timelines.• Audit the warehouse stock on regular basis.• Managing overall Reverse logistics process/timely pickups/coordination with logistic partners/shipment on improvement in seller experience, disputes, identification of gaps to ensure regular improvements etc. Show less

• Maintaining constant communication with management, staff, and vendors to ensure proper operations of the organization• Plan and manage the movement of pickup/field executives.• Plan and track the routes of each pickup/field executives to ensure best customer service.• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.• Work closely with management team to set and implement… Show more • Maintaining constant communication with management, staff, and vendors to ensure proper operations of the organization• Plan and manage the movement of pickup/field executives.• Plan and track the routes of each pickup/field executives to ensure best customer service.• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.• Work closely with management team to set and implement policies, procedures and systems and to follow through with implementation.• Communicate all operating policies or issues at department meetings.• Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expenses.• Analyse Rider performance metrics and drive supply team for controlling parameters.• Design and send out Rider route roaster on daily basis.• Build efficiency in support processes for improving Customer/Rider experience.• Identify various sources to hire Field Executives/Riders.• Training and coaching of the team to ensure customer experience• Understand the process gaps and devise ways and means to overcome the same. Show less

• Streamlined return policy which increased cost recoveries.• Discuss the plan of actions with the partners where it is Logistics Partners or Wholesalers.• Maintained high level of customer satisfaction.• Ensured that all services related activities are performed in an efficient, timely and professional manner.• Demonstrated executive characteristics such as: high integrity, honesty, leadership, trust worthiness, goal oriented, and deadline conscious• Improved overall… Show more • Streamlined return policy which increased cost recoveries.• Discuss the plan of actions with the partners where it is Logistics Partners or Wholesalers.• Maintained high level of customer satisfaction.• Ensured that all services related activities are performed in an efficient, timely and professional manner.• Demonstrated executive characteristics such as: high integrity, honesty, leadership, trust worthiness, goal oriented, and deadline conscious• Improved overall department response time.• Monitored and resolved over the backlogs which was lying in our warehouse.• Oversaw the daily execution of service across accounts, anticipating potential customer issues and applying contingency planning to avoid customer dissatisfaction.• Developed schedules and routes with our Logistics Partner to maximize customer satisfaction, improve service and reduce labour cost.• Monitored satisfactory completion of work orders in a timely manner.• Recorded inventory of incoming/outgoing parts of Warehouse.• Logistic Coordination for Pickups from Wholesalers of our Retailer Orders. Show less

Goal-oriented logistics and supply chain Operations Manager of end-to-end supply chain and program management that directly results in efficiency improvements and cost savings. Partner manager possessing well-refined proposal, contract, and service-level management abilities. Core competencies include: • End-to-End Supply Chains• Data & Root Cause Analysis• Purchase Ordering• Start-up Operations• Client Coordination • Operation Management• Vendor & Contract… Show more Goal-oriented logistics and supply chain Operations Manager of end-to-end supply chain and program management that directly results in efficiency improvements and cost savings. Partner manager possessing well-refined proposal, contract, and service-level management abilities. Core competencies include: • End-to-End Supply Chains• Data & Root Cause Analysis• Purchase Ordering• Start-up Operations• Client Coordination • Operation Management• Vendor & Contract Management• Inventory Management• Global Transportation Logistics• Tracking Orders • Project Management• Team Building• Tally• Smart/Google Sheet• Arranging POD’s• Warehouse Management Show less

• Managing all operational activity.• Manage relationship with all Sellers in designated territory.• Mapping client’s requirements and coordinating, developing and implementing process in a line with guidelines.• Monitoring the overall functioning of processes, identifying improvements areas and implementing adequate measures to maximize customer satisfaction level.• Preparing MIS reports as per SLA with a view to apprise management of the process operations.• Coordinating… Show more • Managing all operational activity.• Manage relationship with all Sellers in designated territory.• Mapping client’s requirements and coordinating, developing and implementing process in a line with guidelines.• Monitoring the overall functioning of processes, identifying improvements areas and implementing adequate measures to maximize customer satisfaction level.• Preparing MIS reports as per SLA with a view to apprise management of the process operations.• Coordinating with Sales Team regarding client’s performances.• Develop Vendor management.• Responsible for all the activities related to on boarding of all new Sellers.• Regular interaction with Sellers in terms of answering their queries, understanding their problems and providing relevant solutions.• Maintaining strong relationship with drop ship vendors and existing Sellers in order to increase their business under the TAT.• Managing accounts of Seller wherever required.• Timely Reporting and updating the databases in excel or CRM.• Assessing the customer feedback, evaluating areas of improvements for achieving higher customer satisfaction. Show less