◘ Perform rigorous process analysis, learning about client’s operational requirements and business direction, and develop adapted software solution that is fully scalable to help clients achieve optimal results ◘ Assume full responsibility and accountability for the service delivery, implementation, reviews, testing, software implementation and quality assurance to meet customer and business requirements◘ Develop staffing capability through effective leadership and mentoring on a regular basis to ensure high quality implementation and administration of software solutions ◘ Perform remote configuration and set up for clients across Australia and New Zealand [ANZ] including comprehensive training delivery to build client capability and minimise disruption to their business ◘ Nurture effective relationships with team members, clients and key stakeholders to deliver services within contract agreement, build service delivery capability and promote organisational services within ANZ◘ Provide pragmatic solutions and operational support for software implementation projects through strategic planning, management of changes and business improvement initiatives in accordance with client requirements ◘ Collaborate with the development teams in Canada to develop functional specifications and technical designs◘ Transition services and service components via a planned and compliant process ensuring that test, validation and configuration management are undertaken in all release and deployment activities◘ Undertake audit and assessment of services at agreed periods to ensure effective application support