Sam R. Email & Phone Number

Dawsonville, Georgia, Us

Richmond, Va, Us

Data Reporting and Analysis: I develop reports and analytical tools for several business units (Store Operations, Installation, Finance, Phone Sales, Executives, Procurement, etc.) that align with business strategy. I am well-versed in wrangling data from multiple sources and telling a story with comprehensive reports and dashboards. I work in a number of systems to build efficient, effective reports, dashboards, and tools, including SAP, Salesforce, Microsoft Office, and PowerBI to name a few. One VBA-heavy tool that I created has shaved hours of time off of Divisional and Field leaderships preparation for store visits. Affectionately referred to as the "Ritter Report", the tool allows them to select any store and generate a single, printable sheet of all KPI's critical to their business.Replenishment Management:I oversee the supply replenishment process for stores and work with a team to manage vendor relatinships with our supply partners. Taking over during the pandemic, when order history was inconsistent, supply shortages were pronounced, and LL Flooring was going through a brand transformation (including logo changes to store supplies), I developed a replenishment model to accurately forecast demand based on current supply, trends, turn times and company strategy. The model eliminated shortages, ensured the correct products were on hand, and brought costs in line with budget expectations. Contest Planning:I collaborate with internal teams to plan and execute company contests for sales events. Where I've built reporting and tracked results, my primary responsibility is to create engaging recaps for the field teams that highlight successes. The recaps create a fun, competitive atmosphere between the store teams, resulting in several successful sales events over the years.Corporate Communications: I work with a team to support the timely and accurate update of company communications on Retail Zipline, our global communication platform.

Richmond, Va, Us

Leadership with Impact: I managed the installation side of the business for locations spanning a multi-state area. The role involved training store teams to sell install services while managing vendor partnerships and customer experience. For five consecutive years, I led my team to company-leading sales performance with my area ranking in the top 1 or 2 company-wide annually in Sales % to Plan, and installation attachment to sales.Building A Strong Team: I recruited and managed vendor relationships with a network of 1099 Professional Independent Contractors. My primary responsibilities were to ensure installer compliance to regulatory guidelines, knowledge of and adherence to flooring industry installation standards and manufacturer specifications, and store confidence in their installation partners.Customer Satisfaction:Analyzed positive customer feedback from competing companies to determine what components created the best in-home experience. Implemented changes that led to better customer experiences in the home, ultimately leading to improved survey results, reduced complaint counts, and a 50% decrease in warranty expenses in my first two years in role.Trends:Kept abreast of everchanging industry trends and updated the contractor network on new products, and changes to guidelines and regulations. The end result was a decrease in complaint count and a 50% decreate in warranty expense, both indicators of improving customer satisfaction scores.Team Player:Supported colleagues, managers, and customers through active engagement in special projects, assistance in other markets, and taking on additional responsibilities when needed.

Richmond, Va, Us

Leadership and Team Development: I cultivated a culture that fostered excellence in sales, professional growth and collaboration to achieve a common goal. I successfully promoted five Assistant Managers to Store Managers, which underscores my commitment to identifying, recruiting, hiring and training talent.Sales and Customer Experience:I drove substantial improvements in sales performance by leading a team that increased year-over-year sales while consistently producing top quartile rankings overall. Through recognition and accountability, consistent execution of sales processes, and leveraging the installation and Pro businesses, my team achieved a #1 company ranking in my third month in position, Customer Support: Proficient in assisting customers with making informed decisions for their flooring projects, ensuring their needs and project goals are met with tailored solutions.

Hoffman Estates, Il, Us

Sales & Customer Service Excellence:Managed sales, customer service, and operational excellence in an appliance, hardware, and apparel store. Exceeded key performance metrics, including merchandise sales, extended warranty, and accessory sales.Profit & Loss (P&L) Management:Oversaw the overall P&L performance, focusing on credit sales, expense management, and loss mitigation goals.Customer Satisfaction & Associate Morale:Achieved high customer satisfaction and associate morale through effective leadership and management practices.Corporate Program Implementation:Ensured execution of corporate programs and policies to maximize unit profitability and customer service quality.Associate Engagement & Inventory Management:Promoted superior customer service through active associate engagement and strategic inventory management.Presentation Standards & Shopping Experience:Maintained SHOS presentation standards to ensure a world-class shopping experience for customers.

Charlotte, Nc, Us

Managing client traffic: Engaging clients, routing them appropriately, and fostering client retention.Managing business results: Using formalized management routines and coaching to manage business results. The Lewisville, Texas banking center was considered a "high-risk" bank that had a track record of underperformance. The location had failed several internal audits in succession and sales performance was far below expectations (ranking 51 out of 51 branches in DFW West). Within six months, the location had passed its first audit and continued that trend. Additionally, within nine months, the branch reached the Top 10 and remained atop the division during my tenure.Creating a client experience environment: Ensuring that the financial center provides a world-class client experience.Managing market-level initiatives: Driving operational excellence and managing market-level initiatives prescribed by market leaders.Developing talent: Developing talent and managing performance

El Dorado Hills, Ca, Us

Sales Strategy Development:Crafted and executed go-to-market strategies to drive revenue and expand market presence.Business Development:Identified and cultivated relationships with key partners, agencies, and clients to secure contracts.Client Acquisition & Retention:Led efforts to acquire new clients while developing strategies to retain and grow existing accounts.Market Research & Competitive Analysis:Analyzed market trends and competitors to adjust strategies and capitalize on opportunities in the evolving video production landscape.Contract Negotiation & Closing:Collaborated with internal partners, and oversaw the negotiation processes, ensuring favorable terms and successful contract closures with clients and partners.Cross-functional Collaboration: Worked with production, creative, and technical teams to create content and ensure that client deliverables met expectations and deadlines.Startup Growth & Scaling: Played a key role in scaling the business, contributing to the company's early growth and positioning it for success.

Richfield, Minnesota, Us

Richfield, Minnesota, Us

Richfield, Minnesota, Us