-Manage a diverse team of 30 analysts, fostering a culture of continuous improvement, collaboration, and high performance.-Client/Stakeholder management: Participant and Collaboration of strategic business decision making.-Operations Management: Oversee daily operations, ensuring efficient workflow, resource allocation-Project Execution: Lead multiple projects aimed at enhancing operational efficiency, quality control-Training & Development: Design and implement training programs to enhance team skills and knowledge, aligning with the latest industry trends and best practices.-Performance Optimization: Utilize data-driven approaches to monitor and improve team performance, productivity, and project outcomes.

- End to end support operations across Tier 1 workflows. - Stakeholder engagement, reporting and key goals calibrations.- Employing innovative (lean/Six Sigma) strategies for metric target achievement, sustenance and improvement. - Supervision and direction of 30+ team members to deliver exceptional performance. - Talent identification and retention, BQ management using Performance Level Approach & Early Warning Systems. - Leading Quality Excellence with Quality Assurance & Systematic training and development drives.

- Co-lead a team of 30 professionals from diverse ensuring alignment with company objectives and promoting a positive work culture.- Strategic Planning: Collaborate with senior management to develop and implement strategic initiatives driving business growth.- Performance Monitoring: Utilize data-driven insights to monitor team performance, identify areas for improvement, and implement effective solutions.- Mentorship and Development: Provide ongoing coaching and professional development opportunities to team members, fostering their growth and career advancement.

-Providing Technical Solutions to Tier 1 Google Hotel Ads partners-Collaboration with Google Engineering team to troubleshoot partner/client issues and provide innovative ideas for feature implementation.-Product Training, Evaluations and Floor Support.-Assisting in Lead Activities: Metric Reports.

- Providing Technical Support to Google Hotel Ads partners spread worldwide. - Calibration with Google Engineering team on troubleshooting and on-boarding issues- Performing Quality Audits