Experienced Claims Leader | Committed to operational excellence | Creates an achievement culture | Change and transformation leader | Strategic business partner A passionate and effective senior leader, my strength is operational leadership – specifically, establishing and leading effective teams, building strong organisational cultures that drive continuous improvement and deliver operational excellence. I offer over 15 years experience in the development, implementation and management of customer service and claims strategies. As a highly personable and motivated people manager, committed to building genuine relationships, I have extensive successes in both business to business and business to consumer markets, consistently delivering desired business outcomes. I work collaboratively to lead transformation and change initiatives that drive productivity and operational improvements to support business growth . I respect that strong, effective teams are the foundation for commercial success, so I am also passionate about fostering a high performance culture where all stakeholders are focused on delivering business objectives.A passion for both people and a great customer experience, I have successfully implemented strategies and initiatives that resulted in high levels of customer satisfaction and retention, delivering on company financial targets, all whilst creating a strong team culture.