Sam Ali Email & Phone Number

Menlo Park, Ca, Us

Lead and coach a Channel Pre-Sales Engineering team responsible for $XXX Million in annual ACV for Genesys AI, CCaaS, UCaaS, Digital, and Journey Analytics.Implement strategic field readiness initiatives for Genesys integration into Salesforce Service Cloud resulting in pipeline growth of XXX% over 12 months.Launch programs for standardized Pre-Sales discovery, demonstrations, and architecture design methodologies in addition to streamlined communication channels for internal and partner use. Products supported include Genesys Cloud CX SaaS offer on AWS, and Pointillist Journey Analytics.Built team vision, mission, and charter working closely with North America CRO and Sales Leadership while aligning to corporate vision and mission.

Menlo Park, Ca, Us

Recruited, hired, ramped, and managed a team of SaaS Pre-Sales Engineers.Drove industry-centric solutions with partner and customers.Prioritized feedback on product features, competition, and processes and collaborate with Product Management and other cross-functional stakeholders to deliver positive and measurable results to identified GAPs.Ensured team's successful delivery of Demonstrations and Proof of Concepts (PoC’s).Keep team and channel partners updated on competition and products. Facilitated weekly deal reviews with partner sales leaders to identify and resolve technical roadblocks to accelerate deal closure.Introduced Change Management initiatives including Partner Technical Use Case Workshops and leveraged Terraform Infrastructure as Code (IaC) technologies to speed up Development lab deployment times.Instituted formal interview process for Partner SC including technical Q&A and competency based STAR methodology.

Menlo Park, Ca, Us

Led a team of North America Channel Partner Pre-Sales team supporting Resellers.Acted as a Player-Coach for Pre-Sales team in consultative selling, relationship building, and defining recommend solutions and RESTful API integrations to leading CRM’s, ERP, and HRIS systems.Introduced new Sales Engineering approaches, programs, and methodologies to exceed quota targets of $XXM USD.Leveraged interview best practices to create rock star team and focusing on core SE skills & Korn Ferry/PI dataProvided architectural guidance for Genesys Contact Center software deployed on Multicloud platforms including AWS, Azure, and GCP.Drove and exceed sales objectives.Participated in weekly Forecast Calls.

Menlo Park, Ca, Us

Led technical RFP responses.Established trusted advisor relationships with C level stakeholders with Discovery, Design, TCO, and Architecture sessions.Created and facilitate custom demonstrations while outlining ROI and technical benefits for audiences with diverse technical and business backgrounds.Developed NLU Chat Bots leveraging multiple AI technologies including including Amazon Lex, Google Dialogflow ES/CX, and Genesys Dialog Engine. Built complex IVR calls flows leveraging Genesys Cloud CX Architect.Implemented integrations to CRM’s including Salesforce, ServiceNow, Microsoft Dynamics leveraging RESTful API’s, AWS Lambda functions, and DynamoDB.Produced Vision Clips for CxO stakeholders using Camtasia video editing software.

Chesterfield, Mo, Us

Understand client's business drivers, technical requirements, as well as current Eco-System and architect complex solutions that meet the client's current and future needs.Managed Proof of Concept (PoV/PoC) implementations & facilitate demonstrations.Worked with Sales Directors to ensure the client's business & technical needs were met, documented and provided input/direction to help develop the appropriate solution for the client.Worked closely with internal Alliances and Business Development Teams to identify & qualify new targeted opportunities to drive technical sales strategy.Managed proposal creation & author responses to RFI’s and RFP’s.Provided expertise related to Communication Service Provider (CSP) solutions primarily focusing on high-valued opportunities in NAR and LATAM while working with Product Management to help identify & create product direction, product roadmaps, and associated collateral. Provided subject matter expertise on 3GPP standards-body Policy and Charging Control (PCC) based architectures related to 4G Long Term Evolution (LTE) and Evolved Packet Core (EPC) using Diameter signaling protocols.Presented complex technical solutions, architectures, and value propositions to C-Level executives.Worked with Professional Services and Hardware Dimensioning teams to obtain professional services and HW sizing estimates based on client requirements. Worked on NFV as it relates to Policy and Charging control product sets.Provided a 3-5 year Roadmaps on vision of capabilities and positioning beyond the standard Product / Solution portfolio in order to help CTO level challenges - Consultancy within extending the Trusted Advisory role.Explained In-Memory and relational database technology (i.e. VoltDB, IBM Solid DB, and Oracle) and how local High Availability & geo-redundancy are achieved to support 5 9's availability.Supported sales efforts related to DevOps development/delivery process and Microservices architectures.

Ashburn, Virginia, Us

Managed a portfolio of Service Oriented Architecture (SOA) and National Information Exchange Model (NIEM) Standards-based XML projects on behalf of the DOJ’s Bureau of Justice Assistance (BJA) assisting state and local governments develop ways to share information between homeland security, justice and public safety disciplines. Managed the beginning stages of the project lifecycle to develop web service specifications for state intelligence Fusion Centers based on an OASIS SOA Reference Model, entitled the Justice Reference Architecture (JRA); which is a framework for identifying and specifying services in a SOA environment.Led a 13 member multi-discipline team while managing a health care related project (which included physicians, chief pharmacists from several state boards of pharmacy, software developers, and systems analysts) to develop and build a prototype system to share suspicious controlled substance prescription data between states and help identify patients that engage in “doctor shopping” to obtain large amounts of prescription drugs.Supported a National Information Sharing Architecture (ISAC) Advisory committee to develop white papers and publications on Federal, State, Local, and tribal public safety Information Sharing initiatives. This committee was comprised of industry, academia, and government.Implemented change control procedures for all four projects that were managed.Created and maintained detailed project plans.Managed cross functional and virtual teams on several projects. This included facilitating web conferences to discuss issues not resolved during face to face meetings.Created and scored RFPs and managed numerous subcontractors working on simultaneous projects in addition to managing internal resources.Participated in process improvement committees within a Project Management Center of Excellence environment.Created and managed detailed Project Plans in MS Project.

New York, Ny, Us

Managed numerous highly visible products including AOL News and MapQuest.com in a matrixed environment within AOL’s Portal Services Systems Operations and Web Hosting division.Interfaced with technical and product leadership within various divisions along with external customers and third party software vendors to gather requirements for technical product roadmaps and associated implementation of roadmap related to hosting/server solutions. This included coordinating with the following technical groups within the Systems Operations division for roadmap delivery: Linux and Windows Server Systems Administrators, Oracle and MySQL Database Administrators as well as Systems and Network Architects.Created technical product roadmaps and project plans for implementation of features.Oversaw operational launches by leading coordination efforts with geographically dispersed Development and Quality Assurance teams.Compiled and disseminate status updates to customers and management.Developed escalation and troubleshooting procedures for AOL’s Network Operations Center to handle newly launched channels and projects.Handled a wide range of projects utilizing traditional development lifecycle methods as well as agile development methods utilizing Scrum methodology.

Morristown, New Jersey, Us

Led a Systems Engineering and support team responsible for operations of the US Department of Justice’s Automated Booking System (JABS).Supervised the design, configuration and integration of Booking System Servers.Fostered client relationships with U.S. DOJ.Developed system requirements in conjunction with Program Management Office (PMO) and United States Marshals Service personnel.Monitored technical issues and follow-up with stakeholders to ensure the issues were resolved according to SLA requirements. Provided technical leadership and subject matter expertise to team members.

Morristown, New Jersey, Us

Configured and operated three USDOJ lab environments simulating production consisting of Java, Visual Basic, web-based applications and Windows Server environments.Facilitated development and testing efforts within the environment. Equipment included (but not limited to) Windows 2000 Servers, Exchange 2000, Cisco Catalyst Series 1900 and 2950 switches. Resolved technical and functional issues during system installations at sites throughout the United States by serving as a Central Point of Contact and Subject Matter Expert for system deployment teams. Created and modified technical documents for engineers, administrators and end users. Responded to BMC alerts that monitors system performance and generates alerts when any component of the system is malfunctioning or non-operational.Responded to BMC alerts that monitors system performance and generates alerts when any component of the system is malfunctioning or non-operational.Chief architect on all System Change Requests for the United States Marshals Booking Systems. This included conducting change management and integration functions.Established server trust relationships, configured changes to Windows 2003 servers, and reviewed log files and check for anomalies.

Waltham, Ma, Us

Generated detailed technical/operational documentation for various clients pertaining to current operations and procedures within the organization's Telecom billing departments.Created complex SQL queries to obtain client specific data (not obtainable by the clients through the Normal User Applications) from an Oracle database. Debugged and provided Hot Fixes for supported non-core Perl scripts used as a post processor utilized by the billing system.Configured price plan and rate plan changes on an ongoing basis for several clients through their respective billing systems.Interfaced with Global software development/release management staff within North America, Europe, and Latin America to ensure successful design change implementation.Conducted scope studies and requirements analysis for several clients. Generated requirements documentation used by implementation consultants used in configuration of Convergent Billing Systems.Supervised the installation of mission-critical billing software both on Unix (Solaris) servers along with the client applications. Collaborated with Tier I System Administrators and Technical Support Consultants regarding issues they were unable to resolve. Provided workarounds for software bugs encountered by Tier 1 and 2 clients.

Mclean, Va, Us

Jacksonville, Florida, Us

Supported and monitored Global DNS registry errors through UNIX OS applications.Resolved technical issues through various troubleshooting techniques and documented resolutions in a Remedy ticket tracking system.Re-routed and re-pointed Domain Name Servers based on client requests.Developed client relation review surveys for enterprise clients.

Master Of Business Administration - Mba, Finance

B.S., Computer Science