I am an aviation hospitality leader with more than 20 years of verifiable international experience across premium airline lounge, multi-unit food service and inflight service operations. I'm highly skilled at Account and Client Relationship Management, Strategic Planning, Brand Standards and Operational Excellence among other areas; and conduct business with integrity, energy, professionalism and sound decision-making. I've managed up to 20 premium airline lounges spread across two regions, leading a diverse and multi-cultural workforce of over 70 managers and in excess of 800 frontline coworkers - together responsible for hundreds of thousands of delightful and memorable guest experiences each year.My extensive experience and keen business insight across both contract food service as well as commercial aviation makes me uniquely qualified to understand client vision and expectations, and then execute to realize and far exceed them. Key Accomplishments include:✔ Recipient of President's Awards at SodexoMAGIC as well as previous employers, for business owners demonstrating exemplary performance. ✔ As General Manager, took the Turkish Airlines Lounge at Dulles International Airport from start-up to being ranked as one of the top 7 lounges in the world by industry insiders, all within the first year of operations.✔ As Cabin Manager and Onboard Coach at Etihad Airways, managed 15-member crews providing world-leading inflight services to over 400 passengers at a time. Coached and evaluated crew to ensure high professionalism standards and regulation compliance.