Samuel Featherstone Email & Phone Number

Centennial, Colorado, Us

Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues.Ensured physical security & common attacks while securing the wired and wireless local network.Diagnosed, troubleshot, and resolved a wide range of software, hardware, and network issues.Created and managed end user accounts using Active Directory, and managed upgrades, imaging, and the deployment of new hardware.

San Antonio, Texas, Us

Resolved conflicts & client inquiries while identifying critical mission issues or discrepancies to provide viable solutions with both internal and external customers.Assisted customers in navigating the company’s website, and troubleshooting any technical issues.Performed various account maintenance functions assisting existing customers transition from USAA retirement holdings to Victory Capital.Troubleshot customer issues with the website sign up and navigationOften helped less tech savvy customers with device settings that barred proper system usage. This included browser, OS, many different device types which created issues for the customer.

Stamford , Ct, Us

Handled phone calls and sold cable, phone, internet, or other services such as premium channels, and international calling, achieving sales goals and milestones.Conducted proactive consultative needs analysis for new and existing customers, developing product solutions which met the needs of each customer.Achieved sales standards set for department by effectively communicating marketing campaigns and promotions to customers.Provided quality customer service, providing requested information and resolving complaints.Created sales tracking tool using Excel, maintaining accurate records of monthly sales and increasing call and data entry accuracy.

San Antonio, Texas, Us

Managed a pipeline of over 30 applications on average, and funded an average of 12 loans per month, funding on average 2.5 million in mortgage loans.Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.Educated customers on the variety of loan products and available credit options.Created financial analysis reports of residential real estate, borrowers' financial statements, lease reviews and market research.Consistently scored top marks on member satisfaction surveys while remaining in the top 10 producers.

Troubleshot peripherals such as printers, monitors, phones, network connections and other office equipment as needed to ensure productivity.Performed as a team member in cross-selling products to customers at every opportunity to meet goals.Successfully coordinated all office operations including phone operations, petty cash management, vendor and client relations, and e-mail and mail correspondence.Effective verbal, written and interpersonal communication skills for dealing with internal and external customers.Identified potential problems and opportunities, perceived the impact and the implications of decisions on other components of the organization.Responsible for ensuring Realtors knew how to correctly use Keller Williams software, to include integrating Microsoft Office products, proper file types, and subsystem usage.

Washington, Dc, Us

Gained management experience as a non- commissioned officer, and consistently received the highest evaluation rating, an Early Promote, every evaluation I received across all ranks and duty stations.Used database systems and financial accounting to perform inventory and financial management functions.First line troubleshooting of command IT infrastructure and submission of IT tickets when necessary.

Customer User Support Specialist

Bachelor'S In Business Administration, Finance