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Sam Scaggs Email & Phone Number

Silicon Valley Product Group trained Agile Evangelist (and Product Manager) at Epiq
Location: Raleigh-Durham-Chapel Hill Area, United States, United States 7 work roles 3 schools
1 work email found @rti.org 4 phones found area 617, 904, and 212 LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 1 work email · 4 phones

Work email s****@rti.org
Direct phone (617) ***-****
LinkedIn Profile matched
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Current company
Epiq
Role
Silicon Valley Product Group trained Agile Evangelist (and Product Manager)
Location
Raleigh-Durham-Chapel Hill Area, United States, United States
Company size
4813 employees

Who is Sam Scaggs? Overview

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Quick answer

Sam Scaggs is listed as Silicon Valley Product Group trained Agile Evangelist (and Product Manager) at Epiq, a company with 4813 employees, based in Raleigh-Durham-Chapel Hill Area, United States, United States. AeroLeads shows a work email signal at rti.org, phone signal with area code 617, 904, 212, and a matched LinkedIn profile for Sam Scaggs.

Sam Scaggs previously worked as Product Manager at Epiq and Product Manager - CaseMap at Lexisnexis. Sam Scaggs holds Med/Eds, Counseling from University Of Florida.

Company email context

Email format at Epiq

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{first_initial}{last}@rti.org
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Profile bio

About Sam Scaggs

My true north is always the customer. Without really understanding their needs no successful product can be created. However, I also have the courage to use my judgement to bring products to the market that will delight our customers.I have excelled in multiple roles in my career and that allows me to manage complex challenges and work across teams successfully. My experience has shown me that the following attributes are key to my professional value:- I'm the eye of the hurricane and remain calm when others spin out of control- I foster a team focused atmosphere- I don't care about credit, I care about delighted customers- I am fluent in engineer, marketer, sales executive, tech writer, trainer, difficult client, finance manager and, maybe most importantly, company executive who sets the budget- I innovate rather than iterate whenever feasible (and reasonable)Reach out if you want to talk legal technology, business or Gator sports.Key Skills and Accreditations: Six Sigma Yellow Belt, Silicon Valley Product Group trained, SAFe 4 Agilist

Listed skills include Statistics, Spss, Data Analysis, Research Design, and 28 others.

Current workplace

Sam Scaggs's current company

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Epiq
Epiq
Silicon Valley Product Group trained Agile Evangelist (and Product Manager)
new york, new york, united states
Website
epiqglobal.com
Employees
4813
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Company profile
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7 roles · 46 years

Sam Scaggs work experience

A career timeline built from the work history available for this profile.

Product Manager

Current
Epiq

Raleigh, North Carolina, United States

  • Redesign and implementation of legacy Case/Project Tracking application.
  • Led transformation of legacy printing systems to provide future proofing and resiliency.
  • Development and maintenance of product roadmaps that set priorities based on feedback from leadership, customer support team and end users.
  • Reporting on ROI and other implications of a multi-year redesign project.
Aug 2021 - Present

Product Manager - Casemap

Lexisnexis

Raleigh-Durham, North Carolina Area

Aug 2017 - Aug 2021

Director Of Litigation Software Support

Lexisnexis

Raleigh-Durham, North Carolina Area

  • Responsible for daily operation of 3 software application support groups based in Raleigh NC.
  • Ensure operational costs remain within budget.
  • Lead continuous improvement initiatives to create value for clients and cost efficiencies internally.
  • Turned around a newly hired support group due to relocation that was getting low CSAT scores when I took over and within 8 months had reached higher CSAT than the old team was getting.
  • All three product lines maintain a consistent 98% client satisfaction score based on client surveys.
  • Implemented quality service observations and other metrics (FCR,MTTR, CSAT, Customer Effort, etc) to measure service delivery levels and quality.
Dec 2013 - Aug 2017

Distance Training & Support Manager - Casemap

Lexisnexis

Ponte Vedra Beach, Florida

  • Managed the support group for an industry award winning team through acquisition process when CaseSoft was acquired by LexisNexis. Used metrics and created dashboards to justify keeping CaseMap support based in Ponte.
  • Responsible for daily operation of support team that wins industry awards annually.
  • Compile and prioritize user requests for Development.
  • Integrated the support group from acquired trial presentation software into existing support group.
  • Ensure rapid response to client complaints or compliments from NPS surveys and direct client feedback.
  • Write quarterly articles for inclusion in Marketing Client FYI newsletter.
Dec 2005 - Nov 2013

Support And Training Lead

Info Tech

Gainesville, Florida Area

  • Led and trained team of telephonic support staff.
  • Provided telephonic specialized road construction software.
  • Conducted on site installation and training.
  • QA testing for new releases.
  • Reported enhancement requests from clients.
2003 - 2005 ~2 yrs

Entertainment Lead

Walt Disney World
1980 - 1987 ~7 yrs
Team & coworkers

Colleagues at Epiq

Other employees you can reach at epiqglobal.com. View company contacts for 4813 employees →

MF Marie Fernandez Marie Fernandez Colleague at Epiq Land O' Lakes, Florida, United States, United States View → NV Natalie Van Huezo Natalie Van Huezo Colleague at Epiq San Diego, California, United States, United States View → SS Scott Sinclair Scott Sinclair Colleague at Epiq Los Angeles Metropolitan Area, United States View → PH Pierce Henderson Pierce Henderson Colleague at Epiq Bloomfield Hills, Michigan, United States, United States View → NM Nikheel Madhekar Nikheel Madhekar Colleague at Epiq Hyderabad, Telangana, India, India View → KY Kevin Yi Kevin Yi Colleague at Epiq Douglasville, Georgia, United States, United States View → TC Tiffany Cook Tiffany Cook Colleague at Epiq Greater St. Louis, United States View → EC Ever Cano Ever Cano Colleague at Epiq Apache Junction, Arizona, United States, United States View → KN Kim Nguyen Kim Nguyen Colleague at Epiq Los Angeles Metropolitan Area, United States View → DM Darren Matheson Darren Matheson Colleague at Epiq Kansas City, Missouri, United States, United States View →
3 education records

Sam Scaggs education

Education record

Boone High School
FAQ

Frequently asked questions about Sam Scaggs

Quick answers generated from the profile data available on this page.

What company does Sam Scaggs work for?

Sam Scaggs works for Epiq.

What is Sam Scaggs's role at Epiq?

Sam Scaggs is listed as Silicon Valley Product Group trained Agile Evangelist (and Product Manager) at Epiq.

What is Sam Scaggs's email address?

AeroLeads has found 1 work email signal at @rti.org for Sam Scaggs at Epiq.

What is Sam Scaggs's phone number?

AeroLeads has found 4 phone signal(s) with area code 617, 904, 212 for Sam Scaggs at Epiq.

Where is Sam Scaggs based?

Sam Scaggs is based in Raleigh-Durham-Chapel Hill Area, United States, United States while working with Epiq.

What companies has Sam Scaggs worked for?

Sam Scaggs has worked for Epiq, Lexisnexis, Info Tech, Hot Off The Press, and Walt Disney World.

Who are Sam Scaggs's colleagues at Epiq?

Sam Scaggs's colleagues at Epiq include Marie Fernandez, Natalie Van Huezo, Scott Sinclair, Pierce Henderson, and Nikheel Madhekar.

How can I contact Sam Scaggs?

You can use AeroLeads to view verified contact signals for Sam Scaggs at Epiq, including work email, phone, and LinkedIn data when available.

What schools did Sam Scaggs attend?

Sam Scaggs holds Med/Eds, Counseling from University Of Florida.

What skills is Sam Scaggs known for?

Sam Scaggs is listed with skills including Statistics, Spss, Data Analysis, Research Design, Program Evaluation, Stata, Quantitative Research, and University Teaching.

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