Sam Schnepf Email & Phone Number

Boston, Ma, Us

Madison, Wi, Us

- Respond to inbound enterprise leads (5k+ employees) and maintain contact throughout the buying process- Act as the lead for demos and engagement with various industry analysts- Identify additional stakeholders involved in the buying process- Create and distribute relevant information based on the buying cycle stage- Schedule appointments for needs assessments and product demonstrations- Present the Widen story and provide online product demonstrations- Assemble and provide agreements and pricing proposals- Manage a pipeline of activity and report progress- Negotiate contracts and make independent pricing decisions- Interact with the customer relationship management system to track progress- Perform additional project opportunities in social media marketing, product marketing research, content marketing, and thought leadership- Act as a mentor to other team members- Achieve aggressively defined sales targets and goals - Prioritize diversity, equity and inclusion in your every day work to create an environment of respect- Protect the confidentiality, integrity, and availability (CIA) of Widen and customer information held, in any form

Madison, Wi, Us

• Lead direct sales activities for all prospects ranging from SMBs to Fortune-500• Develop and maintain consistent, direct communications throughout the sales process• Properly and clearly identify prospects’ needs and requirements for qualification • Strategically move prospects through sales funnel to final close• Identify additional stakeholders involved in the buying process• Actively generate new sales leads to eclipse sales forecasts• Develop and manage aggressive quarterly and annual goals• Adapt and oversee sales activities, tactics and training to changing environments among those departments involved in the sales cycle• Collaborate with marketing and technical resources to maximize account activity

Madison, Wi, Us

-Completed annual account reviews of each software account, while working with Senior Customer Development Representative to ensure activity levels are inline with current pricing structures-Communicated with customers a minimum of once per year for account review and site audit, with a goal of long-term customer retention of 97% across the software customer base-Promoted Widen services the customer is not currently taking advantage of-Supported customer transitions in regard to site clean up, new feature additions and additional training requirements-Completed required changes in site configurations, as needed based on discovery from account reviews-Helped solve problems by asking the right questions and offering solutions-Worked closely with Project Management team and facilitate customer feature additions that require development or Project Management interaction-Provided consistent communication throughout projects to align team members and customer stakeholders-Provided continuing training and/or facilitate training sessions as requested by customers-Continually sought opportunities to increase customer satisfaction and deepen customer relationships

Madison, Wi, Us

-Handles daily help desk triage, through email, live chat and phone. -Supports web-based products and services.-Interacts with customers and troubleshoots problems to provide a high level of customer satisfaction. -Documents, tracks, and monitors the problem to ensure a timely resolution.-Interacts with other members of the Project Services team to effectively handle issues to be resolved within development.-Assists with client training, generally through online meetings.-Creates and sets up product layouts for client use per client specifications.-Keeps user manuals up-to-date.

Interacted with diverse prospective clients on a constant basis while planning and organizing business endeavorsGained valuable media knowledge while storing and organizing digital photograph filesAssisted in creating and sending out client invoices

B.A., Sociology

Bachelor Of Arts, Sociology; Sociology

Education record