Sam Searle Email & Phone Number

My passion for creating & leading engaged, creative teams to solve business & customer experience problems led me to the payments industry as a new personal challenge.My Current Role is Focusing on the platform solutions supporting customer and partner acquisition, integration, boarding, underwriting, and ongoing servicing & support. Our goal is to remove friction, simplify processes and in turn delight our customers.Leading transformational change from conceptual design and vision to the solution proposal incorporating the customer or partner experience and the all-important ability to execute is a core skillset. I`m serial problem solver!Key achievements in recent roles include:• introduction of a new partnership programme enabling business opportunity for our enterprise customers in several countries. • Certification approach, automation leading to (1st Pan eu) acquirer self-certification for all card schemes• Partner Digital Boarding evolution to `Decision as you Apply` integrated solution set including instant merchant fundingMy Leadership values are to provide the environment for team members & managers to thrive encouraging their diverse ideas and supporting them to their fruition, giving them a safe place to test and learn. Empowering the team to dream about what could be and helping them bring that to reality is incredibly satisfying personally. Supporting their ability to overcome challenges and obstacles along the way and build a sense of ownership and empowerment is critical. I subscribe to the `constant cycle` of improvement approach, leading to continued solution evolution for all our processes and products ensuring we continue to have a transformative mindset.Ideally my career legacy would be the key teams I`ve led and individuals mentored remember me as the individual that supported them, encouraged their development of skills and experiences to help them achieve their personal goals & understand their unique value.From a personal perspective I love being in nature, whether that be in a forest, by a lake or the sea exploring locally and further afield, either on 2 wheels or in our camper.

Listed skills include Change Management, Team Leadership, Product Development, Vendor Management, and 19 others.

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  Vp Customer Success, Product Group Leader

  Elavon Europe

  Apr 2023 - Present