New projects assessment and scoping, lead projects implementations and design new IT architect that fits clients needs and bring them up to standards and compliance with latest technologies and best practices in the highest security and cost effective manner.

Respond to Daily support tickets, for over 52 major retail store branches, making sure all IT hardware and software are running to maximum efficiency and resolve immediately as they occur.First hand work on new network addons and upgrades, making sure it all work with existing network devices properly, then write documentations and training procedures for the rest of the team members.Support other team member Techs from different regions, help them remotely or travel to locations to work on IT issue they are having difficulties with.Regular and preventative maintenance for all servers, SAN’s, switches and other network devices, respond to monitoring software alerts immediately and making sure error logs are checked and corrected.Meet with clients management team, making sure all their IT demands and concerns are met in a timely and most appropriately benefiting my work place and their clients.

Manage networks, and completed daily ticket assignments, clients calls, and network alertsUpgrade clients servers to windows server 2012, and ensure proper operation of systemTimely resolve server issues, error codes and network problems, to minimize network down timeProvide consultations to customers regarding hardware and software upgradesWork with windows hyper-v and vmware virtual machines.Run network and server audits to make sure the customer network is at maximum efficiency and security

An All IT solutions service provider