Managing Existing Partnerships and follow-ups on new brand partnerships as passed on by the top management. Increase sales by fulfilling partner brands expectations and giving them a the ideal margin to ensure higher sales impact.

Build network of various persons and third partyagents considering work for installation of kiosk.To manage installation of the kiosk at site by arrangingrequired manpower for installation.Entire responsibility to install the kiosk at given time period.Take upfront decisions when required considering cost factorand ensure timely installation of kiosk.Co-ordinate with production department and logistic dispatchdepartment to manage.Take updates from all department time to time and providefeedback to customer.Meet Business objectives for department regarding quality,productivity and responsiveness etc.

Working on SAP software for Preparing Salary and Over Time for the Employees,Vacation, Final Settlement, Booking Air Tickets, Hotels and Transportation for the clients and employees.Coordinating with the medical insurance company for medical card and conduct interviews,Maintaining the entire data base for the company, Vendor payment and payment reconciliation.

Job Profile- Investigating Fraud cases on Barclays Debit Card.Providing Refunds to Customer or escalating them whenever necessary.Calling Customer and verifying details received on the fraud disclaimer.My main Achievement in this Job include:• Working 20 CNP cases per day and giving 100% quality score in last 6 months• Customer Satisfaction Achieved ZERO unsolved customer complain.• Applied IJP (Internal Job Posting) got promoted to MIS executive.• Currently working with MIS team, making reports of APR (Agent Performance Report), Login logout report, Attrieation Report, SLA Weekly and Monthly report.

Job Profile: • Attending Incoming Calls of Franchisee and customer related to Account Opening, Banking, DP, Settlement, RMS, EDP, Operation, IPO, Mutual fund, MCX, NCDX, NSEL, PMS & NRI and giving feedback for improving their process and product knowledge.• Resolution of queries received over calls and through Talisma and Outlook software.• Sending Daily MIS of various calls report to the Manager.• Conduct weekly meet with team members to discuss and resolve queries faced on any circular (old/new), new process etc.• Release of shares from Margin Collateral Account to Franchisee.• Daily follow-up of Shortage (Shares) Confirmation with Franchisee.• Passing necessary JV’s of interest and penalties levied by us periodically.Achievements:Have won best customer service representative award for 3 times

Used to solve queries related to the cable TV networks for VIP customers related over Inbound call.Handling Broadband calls of the Corporate Customer related to Tariffs, Offers Billing, Network & Internet issues.