Configuration Specialist
Current• Supported 4,000+ users, achieving a 95% ticket resolution rate within SLA timeframes using Azure and Active Directory.• Configured 500+ devices, improving onboarding speed by 30% through efficient hardware setup.• Contributed to Windows Autopilot implementation, cutting provisioning time by 50%.• Developed a troubleshooting guide, reducing repeat tickets by 20%.• Collaborated with teams to set up network equipment, meeting all project deadlines.