Sam Silverman Email & Phone Number

Saint Paul, Mn, Us

Minneapolis, Mn

• Led a team of SMEs and business analysts for a universal index product (IUL), managing requirements documentation, data integration, and offshore development.• Oversaw Agile ceremonies, guiding cross-functional teams in project prioritization and backlog management.• Collaborated across analysts, developers, and vendors to ensure timely delivery of an IRS-compliant product.

Eagan, Mn, Us

• Directs, mentors, and leads a team of 4 product owners, implementing KPIs in alignment with company vision and growth goals. • Provides mentorship and training to product owners and Senior Director of Pharmacy Operations, increasing agile/scrum competency from 0 to holding stand-ups, sprint reviews, and creating roadmaps resulting in faster results. • Develops and delivers team and organization training materials and workshops, building knowledge and skills to facilitate Agile transformation and hit the enterprise-wide goal of becoming product led in 18 months.• Leads product implementations, including an $11mm strategically critical product implementation, projected to yield $20mm savings by Q1 2025.• Develops business plans and recommendations to senior management to give clear lines on risk of resources and risk to not getting the projected $20mm return.• Managed 7 vendors, leveraging Pega and Teradata for data conversion and overseeing UAT across 4 Value Streams resulting in the ability for a smaller IT footprint to manage 36% of the state of Minnesota’s insured population.• Defines project scope, goals, and deliverables to ensure consistency with company strategy and commitments to allow senior management to reach financial goals and teams to align to vision.• Identifies return on investment opportunities, successfully implementing a product-led model, utilizing agile methodologies resulting in increased return on investment, lower risks, and better decision due to opportunity cost analysis.

St. Paul, Minnesota, Us

• Coached, mentored, and led an offshore team of 16, resulting in a 50% reduction in total cycle time.• Implemented efficient rescheduling of standups and focused refinement to lower the time zone barrier, resulting in backlog completion rate going from 10% to 70%.• Developed marketing programs for several new product offerings that brought in additional revenues of over $1.2M.• Created and presented to top management an international strategic expansion plan that outlined opportunities and recommendations that will be used for growth planning.• Successfully led a retirement and annuities agile team of 7 through a data conversion to a modern Oracle system resulting in the decommissioning of a mainframe system and compliant financial controls.• Oversaw product development, testing and validation, risk assessment, and optimization of production efficiencies, increasing revenue by 8%.

• Architected and implemented a SharePoint online environment for climbing gym chains improving communications between two separate company cultures, unifying two disparate brands under one El-Cap brand with a unified coast to coast vision.• Developed a spoke and hub model intranet using Office 365, resulting in a 55% reduction in manual workload.• Delivered enterprise-wide technology solutions by achieving all milestones of projects ranging up-to $15M.• Improved operational efficiencies through streamlining process, reducing costs by $500K per department. • Championed cultural change and collaborated with cross-functional teams on plans and techniques for accelerating and advancing the organization's transformation.

• Led Agile transformation, reducing projected timeline from 5 to 3 years.• Enhanced data management and analytics through Agile practices by mapping out roles, responsibilities, and building value streams to “productize” our translation and virtualization services.• Reduced redundant IT backend services resulting in increased capacity and focus of IT teams to better support our dual platform solution until the transformation was complete and we had only one platform.• Trained 60 employees on marketing and communications, improving brand unity and customer experience.

Minneapolis, Mn, Us

• Focused on an improved customer experience for biotherapy through software, clinical, and logistic solutions resulting in a 10% increase in provider satisfaction.• Successfully implemented a large-scale project securing 2000 rare Car-T therapy patients.• Collaborated with cross-functional teams on Product Development from planning, requirement gathering, development, testing, deployment, and performance measurement.

Lenexa, Kansas, Us

• Oversaw the implementation of an ACA compliance fix for Optum, allowing members to have real time copayments and stopped overpayment by the customer at the point of sale.• Managed an $18mm end user product in the medical and pharmacy sectors (improving or reducing what by what?).• Developed a first-of-its-kind bundled IVIG home infusion product, achieving break-even within the first year, expanded product offerings, secured major client adoption.o Managed the launch of an IVIG product utilizing an at home infusion service, covering 120 conditions at $0 copay to patients, servicing 48 states.

• Established a BA practice, leading a team of 16 Business Analysts within the EPMO.• Played a key role in the UI design of the “True North” SEC Filing mobile app resulting in a recapture of 30% of our market share that was lost to a competitor.• Optimized user experience through instituting direct customer feedback channels, improving requirements accuracy and reducing IT costs by 25%.

Eden Prairie , Mn, Us

• Responsibilities included: testing plan designs, leading UAT, building out reporting capabilities in SharePoint, as well as documenting best practices for establishing a strong UAT practice in order to reduce business expense and increase IT reliability.

Minneapolis, Minnesota, Us

• Created complex worfklows for an in house ePMO notification system. • Created and implemented best practice governance for SharePoint administration.

Us

• Created product centered team to stand up a clinical care bundle for GE.

Us

• Analyzed and managed pharmacy and internal business data as it related to the Optum Specialty Pharmacy program. • Provided support to program managers in obtaining program related data and metrics. • Developed and implemented process improvement strategies.

Eagan, Mn, Us

• Collaborated across teams building key relationships, ensuring materials are completed on time for Prime National P&T as well as the 12 State Blue's P&T.• Created training documentation for non-clinical, as well as clinical staff, improving knowledge and continuity of care.• Standardized 6 pharmacist's materials to ensure they are consistent with Prime branding and that the information contained therein was accurate.

Eagan, Mn, Us

• Analyzed and solved escalated and complex insurance billing issues.• Utilized MS Office protocols such as automated form creation and macro building. • Coordinated care and price satisfaction with patients and providers.

Rapid City, Sd, Us

• Taught pharmaceutical patient care for the Pharmacy A.A.S. program, teaching all 15 courses offered on a rotating basis• Directed open-ended discussions that tackle pharmacy-related issues, including work ethics, pharmacy laws and procedures, and HIPAA guidelines.

Philadelphia, Pa, Us

Master Of Business Administration (Mba), Mba

Bachelors, Neuropsychology

Education record