- Use the assigned contact/account list to contact and obtain client/agency billing information.- Send reminders to agencies/clients who have not responded or have responded with partial/incomplete information.- Clone SFDC opportunities to create new billing ownership for accounts (O2C)- Maintaining updated records of billing details submitted to LinkedIn Marketing Solutions Billing support.- Helped in investigating and resolving queries and concerns raised by EMEA and LATAM customers and business partners.

- Review legal contracts and document non-standard terms and conditions.- Handling order execution, billing, and invoice production. (PO Processing)- Configuration of order systems according to process standards and with limitedcustomization- Work with stakeholders and leadership to identify areas for process improvement, implement changes, and communicate and drive greater efficiency and accuracy.- Be a part of audit reports and make deliverables accurate.

- Handled renewable quotes for Special Customer and ELA customers.- Support queue management & prioritization with a focus on SLA compliance.- Have internal Quality Audits for the cases prepared by new hires.- Prepare various reports (Quality, SLA , Closure) on daily/weekly, basis review and communicate withrespective sales and internal team on various aspects.- Deliver training for New Hires, team members and other groups as needed (SME).

Worked as a preparer of 1120's return for US Clients.

Worked on Order Management process. Billing contracts of high dollar value products for EMEA region clients and handling clients billing quarries were my major work responsibilities.