Samson A Email & Phone Number

Florida, United States

• Experience in both QA and managing a QA team, which has given me the ability to create acceptance criteria, test cases, and regression testing, this experience has helped me to develop a strong understanding of how to ensure that products are of the highest quality. • Collaborate with cross-functional teams to gather business requirements and translate them into Salesforce solutions.• Extensive experience in the fields of salesforce configuration, business development, and business analysis. • Develop and implement automation processes using Salesforce workflows, approval processes, and process builders.• Experience with prioritizing production bugs, feature releases, and hotfixes will help you prioritize your work in a successful way. • Configuring and customizing Salesforce objects, fields, record types, page layouts, and workflow rules to meet business requirements.• Liaised with clients to develop a deep understanding of business needs and current market landscape. Building and maintaining vendor relationships • Managed benchmarks, product demonstrations, and testimonials for performance evaluation

Florida, United States

• Global Voice Integration SME, leading end to end strategies and roadmap usage across voice recording solutions for NAM/LATAM • Building and maintaining vendor relationships • Identifying new use cases and requesting new features to improve the end user experience.• Managing vendor resources by onboarding, tool adoption and in compliance with Citi policies. • Managing Jira for the GVI team and mentoring colleagues. • Worked closely with Salesforce developers and solution architects to customize and extend the Salesforce platform using Visualforce.• Conducted user training and provided ongoing support to ensure effective utilization of Salesforce features and functionalities.• Collaborating with other teams within Citi to implement cross platform solutions. • Administered and maintained the Salesforce CRM system, including user management, security settings, profiles, roles, and permissions.• Consulting with various lines of business to ensure successful delivery of products and solutions.• Lead the voice recording and analytic integration with Livevox (Hybrid Cloud with AWS) • Arranging with vendors end user training. • Managed over implementations of product demos in UAT and performed evaluations. • Assisted in the deployment of Salesforce updates and releases, including sandbox refreshes and production deployments.• Collaborating with Dev teams to ensure product certification, fixes etc. are made available in-line with solutions roadmap timelines.

Florida, United States

• Involved in various stages of the SDLC using the Waterfall development process.• Developed Salesforce.com triggers for custom objects as part of workflow rules.• Developed the Approval process for the application by implementing custom formulas in different stages of approval.• Implemented Workflow rules, Workflow Approvals, email alerts, and field updates for business process automation.• Performed Data Analysis and migrated data from SQL Server database to sales force.• Developed Visual Force Pages to customize the view and functionality of the page. • Worked on Salesforce Lightning Components for building customized components replacing the existing ones.• Administered Salesforce CRM applications for Sales and Support Could. • Developed different Visual Force Pages to suit the needs of the application using different Visual force components.