Samson Abah Email and Phone Number

• Coordinated the activities of Customer Service Officers and ensure adherence to the bank’s policies and procedures • Promoted bank products and services• Built customer relationships• Promptly responding to customer inquiries and resolving issues as they come up• Ensured timely and effective service delivery to customers banking needs • Assisted in setting performance goals for Customer Service Officers as well as monitor and evaluate performance• Ensured proper documentation for all new and existing accounts • Provided Customers with information and awareness on the Banks’s products and services • Authorized customer service transactions within limit • Liaised with e-Banking on the distribution of cards and other e-Banking products to customer • Validated account opening forms and supporting documents for new customers • Provided timely reports / feedback on Customer Service activities to Head, Banking Operations • Ensured a conducive ambience is maintained at all times • Ensured zero fraud tolerance/error rates

Initiated safety based training classes Displayed excellent leadership and good communication skills.

• Effective and efficient discharge of IT/Maintenance Officer’s duties in his absence• Received and managed all customers with courtesy• Effectively organized logistics for the day to day running of the various departments.• Good maintenance of tools and machines used• Giving reports of day to day activities