Samson Anthony Email & Phone Number

Duabi

• Led a front desk and support team during shifts, coordinating daily tasks and prioritizing guest requests to ensure smooth operations.
• Conducted shift briefings to align the team on daily objectives, update staff on policy changes, and communicate promotional offers.
• Managed guest check-in and check-out processes, ensuring accurate billing and swiftly resolving escalations.
• Prepared and maintained detailed shift reports covering guest metrics, incidents, and operational highlights, passing on essential information to incoming shift leaders.
• Collaborated with housekeeping and maintenance departments to address guest requests and resolve service issues, minimizing disruptions to guest experience.
• Supported the sales and marketing team by upselling amenities, promoting special packages, and driving additional revenue streams.

United Arab Emirates

• Guided guests through food and beverage options, demonstrating a thorough understanding of menu offerings and suggesting items to enhance their dining experience.
• Coordinated service logistics for high-occupancy periods, managing table assignments and optimizing server rotations to maintain efficient service flow.
• Facilitated training sessions for new servers, covering service standards, menu knowledge, and guest interaction protocols to ensure consistent service quality.
• Monitored inventory levels and collaborated with the kitchen and procurement team to reorder supplies, maintaining adequate stock and minimizing waste.
• Conducted daily quality checks on dining areas, ensuring adherence to hygiene standards and readiness for guest arrivals.
• Managed financial transactions, overseeing accurate billing and settling guest accounts, focusing on maintaining secure handling of sensitive payment information.

Dubai, United Arab Emirates

• Provided attentive table service, greeting guests promptly and responding to inquiries to create a positive dining experience.
• Supported front-of-house operations by coordinating with kitchen staff to ensure timely service and aligning meal preparation times with guest seating.
• Conducted pre-shift checks on table settings and dining area cleanliness, verifying adherence to established standards for hygiene and presentation.
• Assisted in special event setups, preparing for high-profile guests and coordinating with the event team to deliver seamless service.
• Handled guest complaints and special requests, liaising with the supervisor to resolve issues and enhance guest satisfaction.
• Managed reservations for peak dining times, ensuring an organized seating arrangement and preventing overbooking conflicts.