Samson Anthony Email & Phone Number

Duabi

• Led a front desk and support team during shifts, coordinating daily tasks and prioritizing guest requests to ensure smooth operations.• Conducted shift briefings to align the team on daily objectives, update staff on policy changes, and communicate promotional offers.• Managed guest check-in and check-out processes, ensuring accurate billing and swiftly resolving escalations.• Prepared and maintained detailed shift reports covering guest metrics, incidents, and operational highlights, passing on essential information to incoming shift leaders.• Collaborated with housekeeping and maintenance departments to address guest requests and resolve service issues, minimizing disruptions to guest experience.• Supported the sales and marketing team by upselling amenities, promoting special packages, and driving additional revenue streams.• Implemented cash handling procedures for accurate financial reconciliation and safeguarded sensitive guest data following compliance protocols.• Monitored team performance, providing constructive feedback and training to improve service delivery and efficiency.

United Arab Emirates

• Guided guests through food and beverage options, demonstrating a thorough understanding of menu offerings and suggesting items to enhance their dining experience.• Coordinated service logistics for high-occupancy periods, managing table assignments and optimizing server rotations to maintain efficient service flow.• Facilitated training sessions for new servers, covering service standards, menu knowledge, and guest interaction protocols to ensure consistent service quality.• Monitored inventory levels and collaborated with the kitchen and procurement team to reorder supplies, maintaining adequate stock and minimizing waste.• Conducted daily quality checks on dining areas, ensuring adherence to hygiene standards and readiness for guest arrivals.• Managed financial transactions, overseeing accurate billing and settling guest accounts, focusing on maintaining secure handling of sensitive payment information.• Assisted in menu redesign projects by gathering guest feedback and reporting insights to the culinary team for continuous improvement.• Participated in weekly performance evaluations, contributing data on guest feedback, sales performance, and individual server achievements.

Dubai, United Arab Emirates

• Provided attentive table service, greeting guests promptly and responding to inquiries to create a positive dining experience.• Supported front-of-house operations by coordinating with kitchen staff to ensure timely service and aligning meal preparation times with guest seating.• Conducted pre-shift checks on table settings and dining area cleanliness, verifying adherence to established standards for hygiene and presentation.• Assisted in special event setups, preparing for high-profile guests and coordinating with the event team to deliver seamless service.• Handled guest complaints and special requests, liaising with the supervisor to resolve issues and enhance guest satisfaction.• Managed reservations for peak dining times, ensuring an organized seating arrangement and preventing overbooking conflicts.• Performed closing duties, including inventory checks and storage of perishable items, following company policies for food safety.• Participated in training workshops, enhancing knowledge of guest preferences, service etiquette, and effective upselling techniques.