In this role I,• Lead on projects• Implement part (or all) of the technical solution to the clients based on agreed-upon designs• Develop detailed technical designs for enterprise solutions• Offer technical support and guidance on technology application within definedbusiness segments• Advise on solution and integration opportunities to defined segments.• Provide planning and design support for solution architectures in multi-faceted environments.• Recommend and develop cost-effective technical system improvements.

In this role, I was responsible for:• Pre-sales across multiple Microsoft technologies• Working closely with the vendor to uncover and build on new opportunities• Understanding and positioning Microsoft programs to assist with driving customer business cases• Improving customer satisfaction with enterprise customers and key customers• Maintaining executive-level relationships• Facilitating the introduction of Microsoft and BUI products and services technologycapabilities, and driving the sale of technical products, programs and/or services.• Hands-on delivery on strategic projects

Empowering students and IT enthusiasts to upskill in cloud technology

Working with a team of co-organizers to maintain a vibrant communityI am a technical cloud consultant at BUI and a lover of all things cloud.However, a few years ago as I was starting out, I almost quit because it took me more than a month to figure out how to resize a data disk in Azure. I later leaned on a friend and we performed the operation in five minutes. What about customers or other professionals who do not have someone to turn to with even more complex challenges? This is why I am very passionate about community engagement and now lead the Azure Kenya User Group where professionals working in the Azure space can learn from each other's experience and circumvent such challenges! In essence, make the cloud fun!

• Overseeing the design, development, and maintenance of the customer’s cloud and virtualization infrastructure• Managing vendor relationships and contracts related to cloud and virtualization services and products.• Identifying and evaluating new cloud and virtualization technologies and trends that can improve clients’ operations and competitiveness.• Monitoring and troubleshooting cloud and virtualized infrastructure and applications to ensure optimal performance and availability.• Defining and designing the upskilling strategy of the team• Understanding customer considerations and motivations for migrating to cloud and designing appropriate cloud infrastructure to achieve the desired outcome.• Designing and implementing solutions that meet availability, business continuity and disaster recovery requirements.• Understanding customer cloud transformation journey, short term goals and long-term goals and thereafter proposing solutions for each milestone.• Defining secure cloud file and data storage solutions for customers• Creating cloud adoption strategies in line with the Azure cloud adoption framework

Ensuring network elements are available and operational at all times.Ensuring all IT network infrastructure and related applications are designed, implemented and managed to meet the business requirementsResolve clients’ support/service requests to achieve set service uptime targetsProactively monitoring and taking corrective action to ensure network uptime is maintainedEnforcing network policies and procedures

I was charged with providing tier 1 and 2 technical support to clients. The Position entailed:• Gathering customer information and analyzing the symptoms to figure out the underlying problem• Confirming the validity of technical problems and finding their solutions or elevating them to Tier 3• Ticket creation and allocation to relevant teams• Providing basic troubleshooting and tech support to clients• Providing Call-on-Duty technical service• Elevating customer experience by promptly resolving routine issues• Providing application navigation assistancePROJECTS UNDERTAKEN-Initial server setup; RAID Teaming, OS installation, Driver Installation, NIC Teaming, and Creation of Virtual -Machines on the server- Troubleshot an IPsec tunnel between a Palo Alto firewall at the Suntory Food and Beverage Company in Kenya and another at the company’s headquarters in Singapore-Created customized windows 10 images for setting up end-user PCs. The images had all required company applications and PC drivers-Migrated user laptops and desktops to a new network, set up a new network administrator account, and added them to a new Active Directory domain - Setting up user applications including configuring SAP and Office 365-Setting up Access control and Management, and Intercom solution using HIK Vision Hardware and software

Involved in:Creating Cloud adoption strategies and preparing landing zonesProposing suggestions and best practices to optimize customers’ cloud presence, performance, security, and costEvaluation of technical risks and mapping out mitigation strategiesCarrying out debugging, troubleshooting, modifications, and unit testing of custom solutions built on theorganization/clients platformCreating price estimates for clients in readiness for migrationDirecting infrastructure movement procedure, including bulk application transfers into the cloud environmentLeveraging on Cloud environment and service-oriented architecture principles to define and own Solution Architecture (applications and data technologies)