Samson (Mba) Email & Phone Number

As an international training consultant and project manager at LEORON Institute, I deliver high-quality training and consultancy services to clients across various industries and regions, with a focus on quality management and customer satisfaction. I work with a team of experts and professionals to design and implement customized solutions that meet the clients' needs and expectations, and ensure the quality and effectiveness of the training and consultancy outcomes.I have years of experience as a project manager team lead, where I led a team of customer service agents and managed the daily operations of the customer service department. I was responsible for ensuring the quality and efficiency of the customer service processes, resolving customer complaints and issues, and providing feedback and coaching to the agents. I also contributed to the sales and marketing strategies of the company, and increased the customer retention rate by 25% in one year.I hold a master's degree in business administration and management from Tianjin University, where I gained valuable skills and knowledge in various aspects of business, such as accounting, finance, marketing, operations, and strategy. I also have a bachelor's degree in accounting and business management from Jima University, where I developed my analytical and problem-solving skills. I am excellent in English and intermediate in Chinese language, and have a certification in an Introduction to HTML, CSS, and JavaScript, which enable me to communicate effectively and use technology efficiently in my work.I am passionate about learning and developing new skills, and I constantly seek opportunities to improve myself and my performance. I am motivated by challenges and goals, and I strive to deliver excellence and value to my clients and my organization. I am a collaborative and supportive team player, who enjoys working with diverse and talented people and sharing ideas and insights. I am also a flexible and adaptable professional, who can adjust to different situations and environments with ease and confidence.