Samson Chin Email & Phone Number

Kuala Lumpur, My

Wp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

1.Be incharged of planning & execute plan of offering pickup service according to the customer requirement.2.Ensure smooth daily operation of pickup process including route planning, manpower management and etc.3.Handling ad-hoc task or any emergency issue4.Built strong relationships with customers by consistently delivering outstanding service and follow-up support

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

DELIVERY PART :1. MONITOR & ENSURE SMOOTH DELIVERY FLOW 2. DEAL, COMMUNICATE & COLLECT FEEDBACK FROM FRANCHISE OWNER.3. CONDUCT WEEKLY BRIEFING TO DRIVER / SPRINTER. 4. MONITOR BACKLOG DATA : T8 (PARCEL WHERE ARRIVE HUB 8 DAYS), LIFE CYCLE, DELIVERY OUTBOUND RATE, PARCEL OVERNIGHT, CRM，LOST & DAMAGE , T0 SIGNATURE RATE, AND ETC5. ENSURE PARCEL FIFO (FIRST IN FIRST OUT)6. STRIVE TO ACHIVE "0" OVERNIGHT PARCEL. 7. PERFORM & HANDLE ADHOC TASK & EMERGENCY ISSUE. 8. PLANNING STRATEGIC FOR UPCOMING MONTHLY PEAK SEASON & SALES DAY, SAMPLE : 11.11 OR 25TH PAY DAY SALES OF EVERY MONTH. 9. CONDUCT REVIEW MEETING WITH OWNER 10. DETECT & RESOLVE DATA ABNORMAL ISSUE : ARRIVAL HUB NO FURTHER SCANNING. 11. RECRUIT NEW FRESHER TO JOIN AS RIDER / DRIVER / CAR DISPATCHER AC12. ANALYSIS DATA PROVIDED BY HQ. 13. ENSURE COLLECTION OF COD PAYMENT IN TIMELYY MANNER. 14. PLANNING STRATEGIC WITH FRANCHISE OWNER TO ACHIEVE ASSESSMENT & KPI. 15. ENSURE ADEQUATE MANPOWER TO HANDLE PARCEL VOLUME DAILY.16. ANALYSIS AND REVIEW PROFIT & LOSS OF FRANCHISE. 17. DOCUMENT OA SUBMISSION. PICKUP PART :1. HANDLE OUTLET CUSTOMER INQUIRY, COMPLAINT & VIP REGISTRATION. 2. ENSURE SMOOTH OPERATION FLOW 3. VISIT OUTLET OWNER TENTATIVELY (ONE/TWO TIMES WEEKLY)4. CONDUCT WEEKLY MEETING WITH FRANCHISE OWNER TO ENSURE RECEIVED LATEST INFO. 5. ANALYSIS DATA PROVIDED BY HQ. 6. PLANNING STRATEGIC WITH FRANCHISE OWNER TO ACHIEVE ASSESSMENT & KPI. 7. ENSURE COLLECTION OF SALES PAYMENT IN TIMELYY MANNER. 8. DATA MONITORING: CRM, BAGGING RATE, LOST & DAMAGE RATE, OVERNIGHT, ARBITRATION , ACTUAL PICKUP RATE & ETC9. PLANNING & IMPLEMENT STRATEGIC TO HANDLE SALES PEAK SEASON. 10. PROVIDE GUIDELINE TO FRANCHISE FOR PRODUCT KNOWLEDGE, PARCEL HANDLING & SO ON. 11. STRIVE TO ACHIEVE KPI & ASSESSMENT WITH FRANCHISE TOGETHER. *OUTLET INCHARGED: 2 DELIVERY OUTLET, 8 PICKUP OUTLET*

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

1. CONDUCT WEEKLY & MONTHLY MEETING WITH FRANCHISE TO ENSURE GET LATEST INFO UPDATE (LIKE SOP & HQ PLANNING ETC)2. EXPLORE & APPROACH NEW MARKET TO JOIN AS VIP3. HANDLE OUTLET CUSTOMER COMPLAINT & INQUIRY 4. VISIT SELLER & VIP OCCASIONALLY TO MAINTAIN GOOD RELATIONSHIP 5. BE A MIDDLEMAN TO COLLECT FEEDBACK AND RESOLVE OUTLET ISSUE. 6. PLANNING FOR OUTLET TO ACHIEVE TARGET & ASSESSMENT FOR EXAMPLE BAGGING RATE, CRM RATE , OVERNIGHT AND ETC6. VISIT & SPOTCHECK OUTLET TO MONITOR DAILY OPERATION FLOW7. HANDLING ADHOC & EMERGENCY ISSUE 8. MONITOR DATA TO PROVIDE SUITABLE SCHEME TO EACH OF THE OUTLET 9. STRIVE TO ACHIEVE KPI OR ASSESSMENT SET BY HQ

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

1. PLANNING AND EXECUTE ACCORDING COMPANY DIRECTION2. MAINTAIN STRONG BOND WITH FRANCHISEE.3. ENSURE SMOOTH AND QUALITY OPERATION OF FRANCHISEE. 4. WORK OUT SOLUTION TO FIGHT FOR BENEFITS OF FRANCHISEE.5. BE MIDDLEMAN IN COORDINATING WITHIN HQ AND FRANCHISEE. 6. ADVISE & PROVIDE GUIDANCE IN HANDLING CUSTOMER, OPERATION, SALES, PRODUCT KNOWLEDGE & ETC7. ADVISE & PROVIDE GUIDANCE TO FRANCHISEE ON HOW TO MANAGE THIER BRANCH. 8. DATA MONITORING - OVERNIGHT, CRM , PENALTY & ETC 9. CONDUCT ONLINE MEETING TO UPDATE LATEST INFO TO FRANCHISEE10. VISIT FRANCHISE OCCASIONALLY TO COLLECT FEEDBACK & FOLLOW UP THEIR ISSUE.**HQ PROJECT HANDLING: TIKTOK PROJECT, PARCEL LOST & DAMAGE PROJECT****ACHIEVEMENT : HANDLE SCP PROJECT AND MANAGE TO DEVELOP5 SCP (SUPPLEMENTARY COURIER POINT)**

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

1. Assist and advise franchisee owner in handling their own branch. 2. Maintain good relationship and fond strong bond with franchisee3. Conduct weekly physical / online meeting with franchaisee. 4. Occassionally have visitation to franchaisee to collect feedback. 5. Be the middlemen of franchaisee and company. 6. Provide guidance in settling and handling customer complaint or issue.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

1. Ensure smooth operation on daily basis and enough manpower to handle huge volume of parcel. 2. Provide training and update latest information to staff to ensure staff get latest info.3. Guide and advise staff on handling customer. 4. Assist in handling customer complain and parcel tracking issue. 5. Handle and take care of own branch VIP and assist to settle their problem.6. Conduct daily meeting/briefing or discussion with staff together.7. Provide guidance to staff on handling parcel packaging and understanding prohibited/ restricted item. 8. Handling finance and cash flow. 9. Conduct & promote marketing campaign aggressively.10. Approach potential customer to join for VIP. 11. Ensure tidy and clean working environment.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Countries in-charged : Vietnam Danang, Australia, New Zealand, Cambodia,Laos, Yogyakarta(Indonesia).- Design and create new itineraries based on current trend and new sightseeing places in specific country. - Assist in arranging group tour of hotels, meals, and group flight ticket.- Deal with emergency case on the spot while a group is during on tour. - Update information and launch travel products on company B2B platform. - Collaborate with ground operator to get satisfied quotation and offer affordable selling price to customer.- Join travel fair to promote and selling travel products to customers.- Opportunity to become tour leader to lead a group of customers.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Specialize in incentive & small,private and high-end group.- Handling enquiry from Facebook fan page or walk in customer.- Prepare itinerary and propose to customer according to their budget and need.- Follow up with the customer for the proposed itinerary. - Handle and assist in application of various type of visa especially China Visa, US Visa and Australia Visa (ETA)- Deal with ground agent (restaurant, hotel, transportation, itinerary and etc)- Prepare bill and invoice to the supplier and customer

Taichung City, Taichung City, Taiwan

- Countries in-charged: Taiwan, Austria, Czech Republic, Turkey & Switzerland. - Handling enquiry from sales person and propose relevant itinerary to customer. - Write and edit daily post on Facebook fan page to introduce and promote everything about Taiwan. - Design and plan series tour according above countries mentioned. - Deal with the ground agent (restaurant, hotel, transportation, itinerary and etc)- Write & edit newsletter (regarding Taiwan) and send to agents via email. - Prepare itineraries and costings.

Taichung City, Taiwan

- Guiding customer to proceed for check-in procedure. - Distribute the newspaper to the respective room daily.- Guide the guests to the designated place.- Familiar with the facilities of entire hotel and opening hour of each place (restaurant, gym room and etc)- Recommend and suggest the attractions or daily tour to the customer. - Assist to arrange airport transfer or taxi for customer.

Bachelor'S Degree, Tourism And Travel Services Management

Activities and Societies: CTU Goodwill Ambassador - Event Manager

Bachelor Degree Tourism Management, Tourism And Travel Services Management, A

Activities and Societies: Curriculum: - Activities Officer of Goodwill Ambassador - Class representative of class every year- TOURISM.

Secondary School, Accounting, Physics & Chemistry, Distinction

Activities and Societies: SPM (Sijil Pelajaran Malaysia) achivement with6As Curriculum: - President of Tourism Society - President.