Based on analysis provides process improvement and operational improvements to management and providing recommendations for improved performance within the Workforce Management team and for supported work groups and provides regular reports to management on workload and workforce.Manage the all activities associated with scheduling and Real-time management effectively. Also communicate with various departments to flag off and handle issues related to the scheduling & real-time for the contact center.And also Scheduling, timekeeping, data analysis and regulatory compliance are just a few tasks central to this purpose of my work.Client: USAATools: NICE, BAT, Onesource Database