People Management, Workflow Management, Stake Holder Management, Cost Optimization, sharing weekly, monthly matrix to management, Process Improvements.

from March 2016, core responsibilities are people management &performance, focus on smooth run on BAU, cost optimization, customer focus

From the year 2010 I am in this role, my responsibilities are to stream line the payroll processing by identifying input qualities across the global Payroll processes and upskill the processor's capabilities to a SME level, also give an insight to the management of how the enduser response is to our products, to improvise the end user experience.Recover the overpaid amount, to avoid the bank being in loss.Report the underpayments, to improvise the process and to fix the the gap in the… Show more From the year 2010 I am in this role, my responsibilities are to stream line the payroll processing by identifying input qualities across the global Payroll processes and upskill the processor's capabilities to a SME level, also give an insight to the management of how the enduser response is to our products, to improvise the end user experience.Recover the overpaid amount, to avoid the bank being in loss.Report the underpayments, to improvise the process and to fix the the gap in the process to avoid the underpayments Show less

My responsibilities includes, of 401k corrections and reversal of loans defaults, providing the dashboard reports to the management, doing the quality checks for the new joined staff in the team, also shadow train them