Samson John Nicholas Email & Phone Number

Delta, British Columbia, Canada

Vancouver, Canada Area

Vancouver, Canada Area

Kotayam

SELLING SKILLSAlways put customer first and identifies customer needs promptly and accurately. Offers related sales and services in order that the customer is fully aware of the range and to increase the sale value. Ensures customer requirements are met accurately thus avoiding unnecessary loss. Communicates clearly to the customers, ensuring customer requests are met and ensuring that their order is processed as promptly as reasonably possible. Ensures all goods are rotated according to date and are correctly ticketed. SERVICE Accurately records, pre-checks and picks-up all food and beverage orders.Serves guests their food and beverage as per the in room dining standard sequence of serviceSets trays/ Trolleys as per Outlet standardCleans and tidy service and kitchen areas in order to maintain a safe and hygienic working environment. Responds to customer comments, pass on suggestions and refer complaints immediately in order to resolve matters without delay. Ensures that all till operation, cash handling procedures and transactions are carried out accurately. TEAMWORK Training is given by the Mint Hotels but seeking information, developing skills and knowledgeAware and vigilant and immediately reports any security or Health & Safety issues to Management. Communicates any work related issues to other staff and suggest how the counter layout, presentation of food stuffs and retail products may be enhanced to maximise sales. Deals with stock deliveries and unpack and store food stuffs accurately. Records food temperatures and cleans work area. Responds to the needs of the workplace as and when required. Involves myself in any area that may benefit the team and the customers.

One year and 2 months experience in Reception and Back officeWORK PROFILEEnsured that each guest has a safe and enjoyable hotel stay. Co-ordinate reservations (sleeping and meeting rooms) using Fidelio systemTaken Inbound and Outbound Calls and also passed message accurately to guests using switchboard telephoneHandled foreign exchange Reception Duties such as Check In, Check Out and compiling guests' billsCarried out inspections of property and servicesMeeting and greeting customersHave dealt with customer complaints and comments

Kotayam.

WORK PROFILEPresented and sold company products and services to potential clients.Prepared action plans and scheduled to identify specific targets and to project the number of contacts to be made.Follow up made on new leads and referrals resulting from field activity.Developed and maintained sales materials and product knowledgeMaintained potential client relationships.Ensured all client concerns are identified and resolvedPrepared a variety of status reports, including activity, closings, follow-up, and adherence to goalsCommunicated new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff. Participated in marketing events such as seminars, trade shows, and telemarketing events.Follow-up made for collection of payment.

Msc, Hospitality Management

Bachelor Of Commerce - Bcom

B, Com Computer Application