Samson Lim Email & Phone Number

Work At Home - Lynnwood, Wa

Customer Service Professional - In this position I provided a concierge-level service that handled customer service inquiries and problems via telephone, internet, and written correspondence. Customer Service is a first-line of contact with customers, setting the tone for how members, doctors, and plan sponsor groups view the company and provide members with the right information at the right time to help them make a better decision about their health and health care.I handled big accounts for our international client constituents such as the International Monetary Fund, World Bank, and Pan American Health Organization, General Electric Company to name a few. Answered and resolved billing issues, such as wrong procedure code, provider charged above the standard fee schedule, deductible hasn't been met, coinsurance rate portion billed incorrectly. Provided procedure code information, coverage inquiries, and costs for the services.

Bothell

Provided specialized software services for customers and agents in the property and casualty insurance industry by phone, PC or Web Ex.

Bellevue, Wa

Primary responsibility is to provide quality, efficient and accurate telephone and written customer service. Maintain current knowledge of products, business rules and associated regulations, as applicable. Responsible for review of customer requests, accurate and timely transaction processing. Identify opportunities for customer retention and cross selling, including explaining product alternatives and programs. Identify opportunities to improve business process, including development of procedures and training others.

Bothell, Wa

Efficiently handled high-volume inbound calls to provide good customer service and problem solve a wide variety of client problem relating to their cell phone, troubleshoot, billing problems and escalated calls.

Seattle, Wa

Provided friendly, high quality, accurate and prompt telephone client service to WA & ID clients; effectively solved problems for a wide variety of client inquiries relating to all products and services of Bank of America; understood the benefits to clients; identified and referred clients to appropriate sales staff to support the sale and cross sale of product and services; processed a variety of transaction to client 's account and maintained a balance in the advocacy role.

Associate'S Degree, Ata Medical Information Technology, Edmonds Community College Honor Roll

Associate'S Degree, Ata Medical Information Technology, 3.82 Gpa

Bachelor Science In Commerce, Business Administration And Management, General