Samson Loha Email & Phone Number

Los Angeles, Ca

Involved in Business requirement meetings like gathering information for IT team and analyzing the information provided by business. Developed Visual Force pages and associated Apex classes to allow customers to register, login and submit their service requests which are resolved by the backend support teams. Created Custom objects, fields with the requirements of business which are useful in the validation of entitlements. Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects. Created Page Layouts for various profiles to make the users comfortable for inputting data into the CRM from customers. Worked on Email-To-Case settings so that the emails can be created as service requests automatically and assigned to the associated internal user. Created Triggers like sending emails to the portal users whenever they update their account information comparing their new information with their old information. Created Visual force and HTML Email templates to be sent to the customers depending on actions they performed after they logged into the portal. Used Picklists, Dependent Picklists and Record Types to enforce data quality.

Los Angeles, Ca

Worked with Business System Analyst to provide recommendation and design the Best Solutions for implementing new business ideas. Created roles and assign privileges to the employees based on the business requirements. Developed Apex Classes, Apex Triggers and Validation rules for Leads.Prepared various test cases to test the functionality of the code in accordance to the governor’s limits.Performed unit testing. Created page layouts, organized fields and other components on a record detail and edit pages. Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, solutions. Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, solutions. Created a Customer portal so that the customers can submit Cases. Worked on Case-Management system through which cases generated form the portal is directed to Users in queues to better assist the customers.