During my time as a Clinical Admin Coordinator Senior at Optum (XL Healthcare), I was responsible for overseeing the administrative operations of the clinical department. This role required me to work closely with healthcare providers, insurance companies, and patients to ensure smooth and efficient processes.Coordinated with healthcare providers and insurance companiesEnsured timely and accurate processing of patient informationTrained new employees on company policies and procedures

Participated in continuous product development training to maximise sales potential.Exceeded goals through effective prioritisation and consistent work ethic.Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.Increased customer satisfaction by offering friendly, helpful and informative customer service.Helped train and educate new employees about company customer management policies.Identified and pursued opportunities to upsell company products and services.Monitored personal performance by assessing customer reviews from surveys, proactively making improvements.

As a Senior Customer Support Specialist at STARTEK (AEGIS) in India from January 2019 to June 2020, I had the opportunity to utilize my strong communication and problem-solving skills to assist customers with their inquiries and concerns. I was also responsible for training and mentoring new team members, ensuring excellent customer service standards were met at all times.Resolved complex customer issues efficientlyConducted training sessions for new hiresMaintained strong customer satisfaction ratingsMentored and coached team members

Made high volume of sales calls per day exceeding company outbound call targets.Maintained detailed product knowledge to competently and expertly advise customers.Employed active listening to identify customer needs and upsell products where appropriate.Applied correct hold and transfer procedures, consistently keeping call times within timeframe target.Reduced customer wait times through efficient call handling and complaint resolution.