Samson Mabula Email & Phone Number

Zambia And Tanzania

JUMO is a fintech company that collaborates with banks, mobile network operators (MNOs), and e-commerce entities to offer innovative financial solutions to customers in emerging markets across Africa and Asia.Customer Operations Specialist in CRB space aims at Providing exceptional customer experience, work closely with various teams to enhance processes and contribute to overall customer satisfaction.

Tanzania

Organizing, planning, and monitoring a company’s customer service department to ensure optimized interaction between a Company and our valued customers bridging the gap in customer journey that is engaging, efficient, and effectiveness.

Tanzania

Afritrack;A leading Tracking Service Provider company, We provide Internet of Things (IoT) Solution, Afritrack has more than 10 years of Experience in Business, delivering a superior tracking and monitoring service in real time which increase security, productivity and safety by delivering innovative, relevant and cost effective solutions.Customer Service Manager is Responsible for;Building and Leading a team that delivers exceptional customer service experience ensure… Show more Afritrack;A leading Tracking Service Provider company, We provide Internet of Things (IoT) Solution, Afritrack has more than 10 years of Experience in Business, delivering a superior tracking and monitoring service in real time which increase security, productivity and safety by delivering innovative, relevant and cost effective solutions.Customer Service Manager is Responsible for;Building and Leading a team that delivers exceptional customer service experience ensure every problem and query is treated with sensitivity and urgency. Customer Satisfaction is one of the key value propositions of our offering, this is why we track any service interruptions or incidents, addressed promptly and in a timely manner to remove re-occurrences, We ensure all problems are solved. Show less

Pwani Region

▪ Develop and execute regional strategies to achieve departmental objectives▪ Hold a monthly service department meeting to set and discuss priorities and review all metrics indashboard.▪ Work with your RM and Sales Manager to define installation areas of 300-600 new installationstargeted per month, with one installation officer managing each territory.▪ Support installation and service officers to hire and train installation agents (1 installation agent per80 target… Show more ▪ Develop and execute regional strategies to achieve departmental objectives▪ Hold a monthly service department meeting to set and discuss priorities and review all metrics indashboard.▪ Work with your RM and Sales Manager to define installation areas of 300-600 new installationstargeted per month, with one installation officer managing each territory.▪ Support installation and service officers to hire and train installation agents (1 installation agent per80 target installs per month▪ Work with RM to define service areas of 5,000 existing customer each, with two service officersmanaging each service area; revisit service territories monthly▪ Manage and track all payments in a department.▪ Meet with Operation Director, RM and Sales manager to: Review last month's performance Revisit installation and service areas Set priorities and strategies for upcoming month Show less

Arusha

- Managing people (Team) at call centre- Training the new Representatives on system and Procedures- Prepare and coordinate meetings with the Team- Coaching and Performance reviewing - Monitoring and evaluating team members- Training every new Recruited member of OGE about call center.

Bonite Arusha

- Identifying potential market.- maintenance and extension of sales territory- Developing of product knowledge of company- reliable feedback to producers - Building the image of the company to customers - Finding the right customers.