• Implement the Bank’s strategy at branch level i.e. growth in customer base with concurrent growth in branch liabilities and assets.• Oversee customer service delivery, maintenance and improvement of Retail Banking service standards in order to ensure customer satisfaction and retention.• Building, developing and motivating a high performing team.• Formulate and implement branch business plans, forecasts and budgets and ensure their control and periodic reviews• Provide… Show more • Implement the Bank’s strategy at branch level i.e. growth in customer base with concurrent growth in branch liabilities and assets.• Oversee customer service delivery, maintenance and improvement of Retail Banking service standards in order to ensure customer satisfaction and retention.• Building, developing and motivating a high performing team.• Formulate and implement branch business plans, forecasts and budgets and ensure their control and periodic reviews• Provide guidance and leadership to staff, be responsible for their training and development, performance management• Implement and monitor the operational risk management guidelines for the branch.• Support marketing initiatives and monitor and provide regular feedback on products performance.• Maintain the look, feel and physical security of the branch premises as well as staff and customers.• Cooperating fully with the Credit Department in extending and enforcing credit policy Show less

• Growth of branch asset and liabilities book• Developed and communicated business strategies to the branch staff• Maintained all relevant databases and update• Prepared branch budget and submitted to head office• Achieved set audit standards and with no repeat exceptions• Adherence to the Bank’s policies and procedures• Effective communication with all departments and other branches within the institution• Accurate and timely branch updates and reports

• Business growth and development in number of accounts, Credit and Deposit mobilization• Maintained, managed and monitored all customer related operational issues• Developed and executed branch sales strategies to maximize revenues• Credit Risk monitoring and control of credit portfolio. • Ensured training to sales and marketing teams• Ensured credit management and credit operations at the branch is fully compliant to the Bank Credit Policy and… Show more • Business growth and development in number of accounts, Credit and Deposit mobilization• Maintained, managed and monitored all customer related operational issues• Developed and executed branch sales strategies to maximize revenues• Credit Risk monitoring and control of credit portfolio. • Ensured training to sales and marketing teams• Ensured credit management and credit operations at the branch is fully compliant to the Bank Credit Policy and procedures.• Ensured total adherence to control and Risk Policies and procedures by all staff in the branch• Operation Risk Management and control.• Ensured all audit issues are addressed promptly• Financial analysis i.e. ratios and other measurement tools to manage branch revenue, operating costs and profitability.• Provided leadership and guidance to the branch team through effective planning, communication, training, mentoring and coaching Show less