Samson Oke Email & Phone Number

Toronto, Ontario, Canada

• Microsoft Azure Management; Intune administration, MFA Authentication setups.• Microsoft Office 365 Admin portal administration• Cisco Webex Administration Portal Management• Cisco Meeting room unit upgrades and conversion to Teams OS • Assisted with various technology projects including Tenant Migrations, Office Moves, Meeting room upgrades, Service Now Implementation.

Toronto, Canada Area

• Detailed and accurate logging of support calls within the Remedyforce/Salesforce and ServiceNow.• Responsible for the purchasing, tracking, receiving and vendor communication for all IT hardware equipment using Coupa and JD Edwards• Leading the yearly laptop refresh project to ensure all systems are up to date and compliant with security standards.• Assisting with onboarding processes including ordering equipment, laptop setups, desk setups and … Show more • Detailed and accurate logging of support calls within the Remedyforce/Salesforce and ServiceNow.• Responsible for the purchasing, tracking, receiving and vendor communication for all IT hardware equipment using Coupa and JD Edwards• Leading the yearly laptop refresh project to ensure all systems are up to date and compliant with security standards.• Assisting with onboarding processes including ordering equipment, laptop setups, desk setups and New Hire Orientations. • Coordinating with vendors for yearly software renewals of business applications (Adobe, AutoCAD, Bluebeam, Sketchup etc) Show less

Toronto

• Provides support to Employer Relations Team (Co-op & Career Services) -Job development project -Employer Database Management -Employer outreach (through email, phone call and etc)• Involved in Project scheduling, planning and execution• Maintenance of proper records and reports• Provides one-on-one support for students regarding myCareer access and functionsMAJOR PROJECTS:• Winter 2017 Co-op Job… Show more • Provides support to Employer Relations Team (Co-op & Career Services) -Job development project -Employer Database Management -Employer outreach (through email, phone call and etc)• Involved in Project scheduling, planning and execution• Maintenance of proper records and reports• Provides one-on-one support for students regarding myCareer access and functionsMAJOR PROJECTS:• Winter 2017 Co-op Job Development• Organizing Employer Expos• Employer Showcases/Field Trips• Scheduling of the Program Advisory Committee Meetings Show less

Calgary, Alberta. Canada

- Carried out various system maintenance as well as backups routines.- Consistently deployed new computer systems for various clients based on specific requirements- Professionally installed major Dental Software application such as; Gold Dental Management, Clear dent, Kodak, CADI etc...- Replaced faulty hardware parts in computer systems (mostly Dell computers).- Created Domain user login credentials for newly setup Domains in a Dental clinic.

30 Adelaide Street, Toronto

- Utilized and monitored Sales force ticketing systems to resolve user complaints.- Resolved users' issues either remotely or on-site within the head office. These issues range from display (monitor) to applications. - Received, shipped, unboxed and deployed New Lenovo laptops (Model T440s), Desktops (P300), All-in-one PCs (M93z), Microsoft Surface Pro Tablets and peripheral devices to new users, as well as existing users needing equipment upgrade.- Installed Win 7 Enterprise image… Show more - Utilized and monitored Sales force ticketing systems to resolve user complaints.- Resolved users' issues either remotely or on-site within the head office. These issues range from display (monitor) to applications. - Received, shipped, unboxed and deployed New Lenovo laptops (Model T440s), Desktops (P300), All-in-one PCs (M93z), Microsoft Surface Pro Tablets and peripheral devices to new users, as well as existing users needing equipment upgrade.- Installed Win 7 Enterprise image on New equipment and re-imaged the old ones that were being re-deployed as per company policy.- Installed copiers/printers/scanners on user workstations Show less

Toronto, Canada Area

- Onsite desk support performing IMACs, cable management and incident (ticket) resolutions.- Installed windows 7 images on new thin/thick clients.- Strict compliance with hospital's hygiene policy, especially on entry to patients' space when doinginstallations.- Entire relocation as well as upgrades of workstations and devices from one area of the hospital to two new floors.- Assisted with managing the onsite delivery of software/hardware services, delivery support… Show more - Onsite desk support performing IMACs, cable management and incident (ticket) resolutions.- Installed windows 7 images on new thin/thick clients.- Strict compliance with hospital's hygiene policy, especially on entry to patients' space when doinginstallations.- Entire relocation as well as upgrades of workstations and devices from one area of the hospital to two new floors.- Assisted with managing the onsite delivery of software/hardware services, delivery support, installation and configuration for customer (Staff & patients) environments. Show less

315 Front Street West Toronto.

• Reclaimed excess un-utilized SAN Storage spaces from clients while ensuring that the Service Level Agreements (SLAs) are met. This entailed negotiating with them.• Made use of tools like VMware VSphere client, RV Tools, PEGA and One Source to analyze and monitor the storage use/consumption.• Built and configured over 200 Virtual Servers according to the client request received on PEGA. The Microsoft server versions include; Windows 2003 (Standard and Enterprise – x86 & x64), Windows… Show more • Reclaimed excess un-utilized SAN Storage spaces from clients while ensuring that the Service Level Agreements (SLAs) are met. This entailed negotiating with them.• Made use of tools like VMware VSphere client, RV Tools, PEGA and One Source to analyze and monitor the storage use/consumption.• Built and configured over 200 Virtual Servers according to the client request received on PEGA. The Microsoft server versions include; Windows 2003 (Standard and Enterprise – x86 & x64), Windows 2008R2 (Standard and Enterprise), Windows 2012 (Standard). Show less

Diploma, Information Technology Professional

Bachelor'S Degree, Computer Technology