Samson Oladele, Mcp, Itil, Prince2, Ace, Skillfront Email & Phone Number

Lagos, Nigeria

Lagos, Nigeria

• Management of all IT infrastructures(e.g Computer Systems, Servers, Network equipments, MES, SPC, Batch Management, Augmented Reality Deployment e.t.c) and Services across the western region of NBC Ltd • Management of Service Delivery and Coordination of the Operational activities of Support Engineers in NBC Ltd• Interacting and consulting with Internal/External Customers(NBC Ltd) to manage Customer/Service satisfaction• Resolution of system issues and attending to incident/change/Service requests in line with the agreed SLAs and OLAs.• Subject Matter Expert on all factory IT projects and innovations(e.g; MES, SPC, MLS, Batch Management, Augmented Reality, FEFO Deployment/Management and so on..)

Asejire, Ibadan Oyo

• Managed/Administered the Company Payroll Solution system, by ensuring all operational interface/database issues were fixed without having impact on the Payroll/Human services Processes.• Managed the IT Infrastructure and Services both in the Plant and at Commercial Territories Locations in the West region of the Country (Covering over 250 users)• Directly supervised the planning and execution of all IT projects that yielded required business benefits.• Interacted and consulted with internal and external customers to manage customer satisfactions with a Score of above 3.9 as against the target of 3.3• Managed the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems in plant• Resolution of system issues and attending to incident/change/Service requests with SLAs and OLAs of 99.89% and 99.56% respectively.• Provided enhancement request feedback to IT regarding technology environment and customer needs through the defined processes• Ensured sustainable cost-effective IT solutions & services delivery that generated a ROI with 67% savings.• Managed of service requests, FSA Support, ServiceNow, software installations, new computer set-ups, SAP Support, Polycom Video Conference support, IP Telephony Support,VPNs, Smart Glass Solution(Augmented Reality Deployment) and network management (LAN &WAN)• Maintained accurate records of all IT Assets in the location• Organized tasks and missions with the IT Support Officer that resulted into an excellence IT Service Delivery result.

Owerri

Successfully Managed the IT Infrastructure and Services both in the Plant and at the seven Depot Locations (Calabar, Uyo, Eket, Ikot Ekpene, Aba,Umuahia and Orlu).

Ilorin

• Managed the IT Infrastructure and services both in the Plant/Depots with an excellent customer satisfaction result of 3.70 against the target of 3.0• Effective Interaction and consultation with internal and external customers that resulted into a harmonious professional relationship • Resolved system issues and attended to incident/change requests with an OLA & SLA of 99.73% as against the target of 95% • Successful Implementation of IT Infrastructure Platform that covers Networks, Computer Systems, Printers, Wireless Access Points, and Configuration of SAP GUI on more than eighty systems for the SAP GO-Live in six Commercial Territories/Locations (Ilorin, Oshogbo, Ogbomosho, Saki, Bida and Kontagora)• Provided enhancement request feedback to IT regarding technology environment and customer needs through the defined processes which generated a positive system user's experience • Ensured sustainable cost-effective IT solutions & services delivery that maximized the ROI with 60% cost savings.• Supervised the deployment, monitoring, maintenance, development, upgrade, and support of all current IT systems• Developed and lead the IT Commercial Support Staffs in having an effective/efficient IT support structure • Successful Installation/Configuration of O365 application on over 117 system users

Lagos, Nigeria

• Provided Central Application Support to users on Basis System Application ( An ERP software), Sun system Application and Production Reporting System.• Managed and Administered Phoenix Sales force Automation Database/Hand Held Terminal Devices• Implemented and Supported the Automation of Direct Sales Delivery/ Small Drop Outlets Projects.• Ensured that allocated incidents were resolved within the agreed SLA timeline.• Ensuring that All reported Incidents were properly logged into the helpdesk database(Magic Template Tool)• Provided Technical Support for Computers, Networks, Windows Applications and Software.• Supporting IT Infrastructure and Services and Resolution of system/application incidents.• Managed the Company's Communications and Telephone Services/Off-site internet facilities • Liaised and Managed the Company's Corporate-corporate/Corporate-Individual accounts (Voice/Data plan) with the GSM Service Providers (MTN, GLO, ETISALAT & AIRTEL).

Owerri, Imo, Nigeria

• Resolved all systems incidents allocated to the plant within the agreed SLA and OLA of 95%• Supported and maintained system desktop and platform services• Managed and Administered Windows server 2003/2008, DNS, DHCP &Active Directory.• Lotus notes mail Installation and maintenance

Bachelor Of Technology (Btech), Mathematics And Computer Science, Second Class Upper Division

Activities and Societies: WCF Choreography Group(KP)

Ordinary National Diploma(Ond), Electrical And Electronics Engineering