Samson Olaniyi Email & Phone Number

Abuja, Federal Capital Territory, Ng

Abuja, Federal Capital Territory, Nigeria

Oversees the daily Operations of the branch which generally includes:Customer Service Management: Ensuring high-quality customer service is delivered to clients visiting the bank branch. This involves addressing customer inquiries, resolving complaints, and ensuring that customers have a positive experience.Cash Management: Supervising cash handling procedures, including cash deposits, withdrawals, and balancing cash drawers. They may also be responsible for ordering and maintaining adequate cash supplies for the branch.Transaction Processing: Overseeing the processing of various financial transactions, such as deposits, withdrawals, loan payments, and account openings/closures. They ensure that all transactions comply with banking regulations and internal policies.Staff Supervision and Training: Managing a team of branch staff, including tellers, customer service representatives, and other operational personnel. They provide training, guidance, and support to ensure that staff members perform their duties effectively.Compliance and Risk Management: Ensuring that the branch operates in compliance with relevant banking regulations and internal policies. This includes monitoring transactions for suspicious activity, conducting audits, and implementing security measures to mitigate risks.Sales Support: Supporting the branch's sales efforts by promoting bank products and services to customers. This may involve identifying cross-selling opportunities and providing guidance to staff on selling techniques.Administrative Tasks: Handling various administrative tasks related to branch operations, such as scheduling staff shifts, preparing reports on branch performance, and coordinating with other departments within the bank.

North Central Region Of Nigeria

I handle various aspects related to the deployment, maintenance, and optimization of ATM networks which includes including:ATM Technology Management: They oversee the technical aspects of ATM operations, including hardware, software, and network infrastructure. This involves ensuring that ATMs are equipped with the latest technology, security features, and software updates.Deployment Planning: They are involved in planning the deployment of new ATMs or the relocation of existing ones. This includes identifying strategic locations for ATMs based on customer needs, traffic patterns, and business objectives.Installation and Configuration: They oversee the installation and configuration of ATMs, working closely with vendors and technicians to ensure that ATMs are set up correctly and operating efficiently.Maintenance and Repair: They coordinate maintenance schedules and oversee repair activities to ensure that ATMs are functioning properly. This involves troubleshooting technical issues, coordinating with vendors for repairs, and implementing preventive maintenance measures.Security and Compliance: They are responsible for ensuring that ATMs comply with security standards and regulations. This includes implementing security protocols to protect against fraud, skimming, and other security threats.Performance Monitoring and Optimization: They monitor the performance of ATM networks and analyze data to identify opportunities for optimization. This includes monitoring transaction volumes, uptime, and user feedback to improve the overall customer experience.Vendor Management: They manage relationships with ATM vendors and service providers, negotiating contracts, and ensuring that vendors deliver services according to agreed-upon terms and standards.Training and Support: They provide training and support to ATM operators and other staff members to ensure that they are knowledgeable about ATM technology and operations.

Kaduna, Abuja Nigeria

Creative Director for a small scale business I own and manage whose have over the years produced short films, Documentaries for the Kaduna state Government and music/wedding videos.