Samson Olive Email & Phone Number

Billings, Montana, United States

Responsibilities include planning and design of business solutions and resources needed to meet business goals/objectives, facilitate the integration of data, information, knowledge and/or systems to support improved productivity, efficiency, decision making, and/or quality outcomes for all clinical, financial or 3rd party roles within Billings Clinic and its regional partners•Responsible for implementing and operational support of system configurations, analyzing data, information and information system requirementsProvides technical expertise as a consultant to the user community for Billings Clinic and its regional partners•Responsible for on-going training and education of all user personnel within assigned support areasMeet all mandatory organizational and departmental requirementsMaintain competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performanceProvide day to day operational support for assigned systemsParticipate in supported system implementations for Billings Clinic and its regional partnersAct as a liaison and expert with the end-user community, and software vendors to identify problems and concerns regarding the overall performance and/or effectiveness of the technologies and workflows that impact supported usersResearch, analyze and provide recommendations for corrective action to resolve problems with the internal functionality of the system and/or integration of information between systems•Collaborate with the technical resources and/or software vendor with recommendations for system enhancements, detailed information regarding technical or functionality problems and assists with implementation of recommended fixes

Billings, Montana, United States

Manage a team of purchasing agents. We are responsible for purchasing and bringing in the supplies for the clinic and all our surrounding satellite locations.

Broadview, Montana, United States

Layton, Utah, United States

Lehi Utah

Lehi, Utah

Managing forecasting, planning and inventory control for Asian markets, Australia and New Zealand.

Lindon Utah

Home Base

My responsibilities included managing a customer service team of 12 cross trained agents. Ensuring that call quality and customer service experiences with these agents were always at the highest level. Managing this teams performance levels, hours/schedules, interviewing/hiring new employees, any disciplinary action that needs to be taken, and terminations are a handful of the responsibilities I have in this current position.

Orem, Utah

Worked as the Supervisor of the Quality Department for customer service with Unicity International. My main emphasis was enhancing the overall customer experience and customer retention. Other responsibilities with this position were to be the Customer Service Department Trainer and provided companywide trainings on updated systems.

Orem, Utah

Managed a team of 6 health coaches for Unicity International. I helped them improve their coaching skills in order to hold their participants accountable and optimize their results. Along with these responsibilities I also continued coaching my own personal clients.

Orem, Utah

As a health and wellness coach I successfully helped all 62 of my participants work towards accomplishing their goals by teaching them nutritional, fitness and lifestyle practices to better their personal health.

Software Engineering, Computer Software Engineering

Web Development And Programming

Technical course to improve skills in HTML, CSS, JavaScript, Angular and many others.