- Assess clients' eligibility for study visas based on their academic background, desired destination and also provide personalized advice on visa requirements and application procedures.- Assists clients in preparing and organizing the necessary documentation for their study visa applications while ensuring that application forms are completed accurately and submitted within deadlines.- Tracks progress of visa applications, provide regular updates to clients and also escalate any issues or complications that arises during the visa application process.

- Analyze financial statements, credit reports, and other relevant documents to assess the creditworthiness of loan applicants while I also evaluate applicants' ability to repay loans based on their financial health, business performance, and industry conditions.- Identify and assess potential risks associated with loan applications, including financial, operational, and market risks while I also make use of the credit scoring models and risk assessment tools to quantify and manage credit risk.

- Greet and assist customers with their banking needs, including account inquiries, transactions, and service requests while I ensured customer issues/concerns are resolved promptly and professionally.- Promotes and cross-sell bank products and services based on customers’ needs and financial goals while achieving sales targets and also contribute to the bank’s growth and profitability

- Respond promptly and professionally to customer inquiries via phone, email, and chat.- Update customer information and ensure data integrity in the CRM system.- Handle customer complaints and resolve issues effectively and efficiently.- Diagnose and troubleshoot technical issues or service disruptions and escalate when necessary.- Promote customer loyalty by offering solutions and suggestions that enhance their experience.