Samson Rajkumar Email & Phone Number

Shah Alam, Selangor, Malaysia

Assist customers with inquiries and concerns related to company products or services, ensuring satisfaction and timely resolution.Provide direct support through the Technical Helpdesk queue, resolving printer-related issues via phone.Monitor dashboards for VIP customers to identify and escalate issues, respond to inquiries, and provide necessary assistance promptly.Facilitate the parts ordering process for technicians, ensuring accurate and efficient communication with the warehouse.Handle password reset requests for clients, maintaining secure and seamless access to systems.Provide comprehensive technical assistance for Konica Minolta machines, addressing both hardware and software-related issues.Respond promptly to user inquiries, troubleshoot problems, and deliver professional, timely solutions to ensure customer satisfaction.Support Global account on Konica Minolta’s solution products.Provide expert support for both software and hardware issues related to Ricoh machines, ensuring professional and efficient problem resolution.Address user inquiries and issues with professionalism, creating service tickets and escalating to service engineers as needed.Handle toner requests and manage support processes for Maxis clients, maintaining high service standards and client satisfaction.

Provide comprehensive technical assistance for Konica Minolta machines, addressing both hardware and software-related issues.Respond promptly to user inquiries, troubleshoot problems, and deliver professional, timely solutions to ensure customer satisfaction.Support Global account on Konica Minolta’s solution products.Provide expert support for both software and hardware issues related to Ricoh machines, ensuring professional and efficient problem resolution.Address user inquiries and issues with professionalism, creating service tickets and escalating to service engineers as needed.Handle toner requests and manage support processes for Maxis clients, maintaining high service standards and client satisfaction.

Collect meter readings from Ricoh copier machines for accurate and timely billing purposes.Facilitate toner issuance for Maxis Sdn Bhd using the @Remote system, ensuring efficient and seamless operations.

Provide detailed product and service information while resolving issues efficiently to ensure customer satisfaction.Advise clients on strategies to reduce billing costs, delivering value-added solutions tailored to their needs.Diagnose and resolve technical issues, ensuring minimal disruption to client operations.

Master’S In Business Adminstrator, Business Administration And Management, General

Diploma In Computer System, Information Technology

S.P.M & P.M.R