• Manage and maintain ICT infrastructure, hardware, software, and networks.• Provide technical support and resolve issues for students and staff.• Implement school ICT projects and initiatives.• Update of the school technologies through SCCM.• Ensure compliance with ICT policies and cybersecurity standards.• Executed school ICT projects, driving technological advancements and aligning infrastructure with educational objectives.• Security: Cybersecurity, data security, Safe internet usage for students.• Conducted comprehensive assessments of ICT infrastructure, identifying areas for improvement and implementing strategic upgrades to enhance system efficiency.• Security: Cybersecurity, data security, Safe internet usage for students.• Provided responsive technical support, swiftly resolving issues to ensure uninterrupted learning experiences for students and staff.• Meticulously maintained and repaired IT equipment, contributing to a reliable and efficient technological environment.• Utilized various SIEM Tools to help secure unauthorized access to the system or access to blocked websites.• Utilized the Group policy management to allow or disable features and permissions to OU, Groups and users.• Usage of Active directory to create, disable

• Provided specialized technical support for customer account issues, significantly improving service efficiency and satisfaction.• Conducted diagnostic assessments and repairs on customer devices, ensuring restored functionality and enhanced user experience.• Processed pension forms with high accuracy and compliance, reducing administrative errors and ensuring regulatory adherence.• Collaborated with cross-functional teams to implement customer service strategies, increasing client retention and satisfaction rates.• Enhanced operational workflows by introducing automated solutions and streamlining administrative processes, boosting office efficiency.• Prepared and processed payment invoices, ensuring precision in financial documentation and timely customer transactions.• Resolved complex customer inquiries, delivering tailored solutions that exceeded client expectations and improved trust.• Participated in special projects aimed at optimizing pension administration, fostering interdepartmental collaboration and innovation.

• Managed and updated large-scale client data using advanced Excel techniques, ensuring data integrity and seamless retrieval.• Automated repetitive tasks with Excel macros, increasing data processing efficiency and reducing manual errors.• Implemented a structured data management system, categorizing diverse insurance policies for improved client service.• Maintained accurate records of client interactions, policy updates, and claims, supporting seamless customer support processes.• Ensured the timely input and processing of policy changes, enhancing customer experience and operational accuracy.• Assisted in generating customized reports to track policy trends, helping decision-makers optimize insurance offerings.• Coordinated with various departments to streamline client data handling, improving internal communication and workflow.• Supported the development of data-driven solutions for administrative challenges, enhancing overall service delivery.

• Verified the accuracy and completeness of incoming invoices, reducing processing errors and ensuring smooth payment workflows.• Input detailed invoice data into the financial system, maintaining up-to-date financial records for effective reporting.• Implemented an organized filing system for financial documents, improving data accessibility and retrieval efficiency.• Conducted periodic reconciliations to ensure accurate tracking of financial transactions, enhancing audit preparedness.• Collaborated with multiple departments to streamline financial processes, promoting cross-functional efficiency and communication.• Assisted in the preparation of financial reports for senior management, providing insights into operational expenditures.• Monitored and resolved discrepancies in financial records, contributing to error-free financial documentation.• Supported the finance team in budget analysis and control, helping optimize resource allocation and cost management.