Samson W. Email & Phone Number

Toronto, On, Ca

Markham, Ontario, Canada

Pickering

Toronto, Canada Area

Boltwave Inc.

Provide remote, onsite and telephone support for clients of Boltwave IncProvide Windows administration, VMware administration, LAN/WAN/VPN administration, system health and performance monitoring. Also manage FTP Servers, Storage, AD/DNS, Exchange, and wireless access points. Conduct evaluation of guest user devices for security compliance before allowing connectivity to the company network infrastructure. Consult with client companies to provide hosted and network solutions along with project leadership over systems migration, configuration, administration, upgrades and troubleshooting initiatives. Design and implement disaster recovery solutions for clients and employer. Liaise with external and third party vendors for support with existing equipment and to evaluate hardware/software solutions.Manage Dell Equalogix SAN and Synology NAS systemsProvide management with suggestions and recommendations for future upgrades of existing hardware and softwareAssess and advise clients of any technical processes or improvements which may make the client more efficient

Thornhill, On

First point of contact for client user base of 2000. Provided timely response, guidance and resolutions to queries and service requests to end-users. Assisted users with IT policies and procedures and setting up conference call and boardroom presentation equipment. Proactively monitored network and server status and engaged in level one troubleshooting of network equipment. Escalated severe issues to the network administration team. Wrote how-to guides for end-users. Administered FTP, wireless guest access and AD, including password resets, new user creation, account unlocks, and group memberships. Diffused irate end-users by adapting language and demeanor in accordance with each situation.Performed hardware upgrades and installations.Deployed and maintained print server. Provided troubleshooting and support for network and local printers.Assisted network administrative team with various tasks in the data centre such as cabling and operating system install on servers.Configuration and troubleshooting of mobile devices (Blackberries, iPhone, iPad and Android devices).Participated in move, add and change requests for PC's as per the requirements of the business.

Programmer Analyst, Information Technology

Culinary Arts Diploma, Culinary Arts/Chef Training

Education record