Marc James S. Email & Phone Number

Trappes, Île-De-France, France

Logistics Coordinator for Stellantis with expertise in strategic planning for streamlined supply chain operations. Skillful coordination of transportation modes, ensuring timely and intact deliveries through effective negotiation with carriers. Diligent shipment tracking, supplier management, and implementation of continuous process improvements to enhance operational efficiency. Adept at ensuring regulatory compliance in transportation. Proven project management, strong communication, analytical, and negotiation skills. Flexible and customer-oriented, committed to precise and punctual product delivery while well-versed in local logistic regulations.

Barcelone, Catalogne, Espagne

As a Ticketing Queue Manager and Trilingual Technical Analyst at Colt Technology Services, I oversaw the management of incident flows within a contractual framework and Service Level Agreement towards the team. My responsibilities included diagnosing and resolving network incidents, whether remotely, at customer sites, or in data centers across Spain, France, and the United Kingdom.I effectively coordinated with stakeholders such as customers, telecom operators, and field teams to ensure a seamless resolution process. My role demanded continuous collaboration with multidisciplinary teams, ensuring efficient incident resolution and adherence to contractual service level commitments.

Paris, Île-De-France, France

Identifying and resolving network incidents, whether remotely, at customer sites, or within data centers across Europe.Collaborating closely with key stakeholders, including customers, telecom operators, and field teams, to ensure effective coordination and timely resolution.Compiling and presenting comprehensive activity reports for monitoring Key Performance Indicators (KPIs).

Barcelona, Catalonia, Spain

Effectively overseeing the flow of incidents to the team, ensuring compliance within a contractual Service Level Agreement framework.Diagnosing and resolving network incidents proficiently, whether operating remotely or at customer sites and data centers located in Spain, France, and the United Kingdom.Facilitating seamless coordination with stakeholders, including customers, telecom operators, and field teams, to ensure a streamlined and collaborative approach.

Barcelone, Catalogne, Espagne

Proficiently diagnosing and resolving network incidents across diverse locations, including remote scenarios, customer sites, and data centers situated in Spain, France, and the United Kingdom.Ensuring effective coordination with relevant stakeholders, such as customers, telecom operators, and field teams, to facilitate a streamlined and responsive resolution process.

Barcelona, Catalonia, Spain

Analyzing AMEX contracts to discern insurability clauses.Coordinating seamlessly with global medical and field support services.Proficiently managing incidents and skillfully handling complaints.

Paris, Île-De-France, France

Ensuring adherence to quality processes as part of AFNOR certification.Guiding the professional development of a team comprising an average of 45 employees.Compiling monthly KPI activity reports and overseeing team bonus calculations.Contributing to staff recruitment, conducting EAP interviews, and actively participating in HR monitoring of employees.

Ville De Paris, Île-De-France, France

Analyzing incidents to identify root causes and drive effective resolutions.Engaging with relevant stakeholders, including customers, FT Telecom Operator, and Field Technicians, for comprehensive follow-up.Monitoring and reporting progress on incident resolution to ensure transparent communication with customers.

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