Owner, Founder And Head Of Business Development
Oriental Blue Line Limited
Nairobi - Kenya
Responsible for providing strategic Leadership to departmental managers on operations issues, managing processes and procedures and ensuring proper operational controls are in place. Duties and Responsibilities: • Effectively managing the Operations team to develop, implement and maintain the appropriate customer solutions• Developing and managing client relationships in order to maximize Company sales and revenue across all products and services.• Providing support to the Sales team to enhance their understanding of customer development and network expansion.• Overseeing and aggressively researching and analyzing market data to identify potential partnerships that align with business objectives.• Establishing team goals and developing tracking metrics.• Developing strong internal relationships with all functional areas of the company.• Partnering with the Legal Manager to ensure compliance with agreed SLAs & company specifications.• Overseeing effective contractual and working relations with agreed third party contractors and/or Vendors.• Establishing strategies around direct cost minimization within the Kenya operations.• Recruiting, developing and retaining staff, partnering with Senior Management and Human Resources.NOTABLE ACHIEVEMENTS• Increased revenue by 65% with vendor and project negotiations• Realized a 19% improvement of effectiveness through improved scheduling, quality, and communications.• Successfully resolved employment turn-over by 80% through creating incentive and training programs.• Re-engineered organizational policies, procedures and processes with objective to increase revenue by 55%• Reduced manpower requirements by 27% and overtime by 73 % while increasing production by 12%.• Created and implemented a strategic business plan for profitable growth• Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts