Adept in change and release management process as per ITIL practices.Managing process analysis and providing recommendations for improvement in project and CHARM adhering to the SLAs and KPIs. Chairing Gate meetings, IPM and CAB meetings, and presenting monthly review presentations to senior management.Proficient in implementing Agile Methodology project plans, evaluating the effectiveness of the process, and ensuring its smooth flow.Adroit negotiator for all escalations and team-related concerns.

Team Lead @ Juniper Networks

Team Lead, managing, mentoring, reporting for IT support staff.