Samson Lok Email and Phone Number

• Provided technical support to airport staff and passengers, ensuring efficient resolution of IT-related real-time issues.• Assisted in the setup and maintenance of computer systems and networks, contributing to seamless airport operations.• Trained new staff on IT protocols and customer service techniques to enhance overall service quality.• Monitored and managed inventory of IT equipment, ensuring availability and functionality.

• Managed daily operations of a CBD-infused fresh fruit tea retail shop, successfully breaking even on investment within first six months.• Developed and implemented business strategies, including promotions and partnerships, to drive customer engagement.• Oversaw inventory management, supplier relationships, and customer service, ensuring high standards of quality and satisfaction.• Conducted marketing research to identify trends and adjust product offerings… Show more • Managed daily operations of a CBD-infused fresh fruit tea retail shop, successfully breaking even on investment within first six months.• Developed and implemented business strategies, including promotions and partnerships, to drive customer engagement.• Oversaw inventory management, supplier relationships, and customer service, ensuring high standards of quality and satisfaction.• Conducted marketing research to identify trends and adjust product offerings, maintaining a competitive edge. Show less

• Assisted in managing client relationships and accounts, providing tailored financial product to meet client needs.• Conducted market research to identify new business opportunities, contributing to the acquisition of 7 new clients.• Coordinated with the commercial banking department to ensure client satisfaction, facilitating smooth and efficient service delivery.• Prepared and analyzed financial reports, supporting senior management in decision-making processes.

• Provided exceptional customer service and handled customer inquiries, resolving garment-related issues promptly and effectively.• Assisted in merchandising and designing store displays, enhancing customer shopping experience.• Processed transactions efficiently at the counter to ensure a smooth shopping experience and minimize wait times.• Trained new employees on customer service protocols and sales techniques, contributing to a cohesive team environment.