samson paul
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Samson Paul Email & Phone Number
Service Operations Manager | Expert in Delivery Operations, Process Improvement & Team Leadership | Driving Operational Excellence & Team Success
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✓ Verified Jul 2026
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Role
Service Operations Manager | Expert in Delivery Operations, Process Improvement & Team Leadership | Driving Operational Excellence & Team Success
Location
Bengaluru, Karnataka, India
Who is Samson Paul? Overview
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Samson Paul is listed as Service Operations Manager | Expert in Delivery Operations, Process Improvement & Team Leadership | Driving Operational Excellence & Team Success based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Samson Paul.
Samson Paul previously worked as Service Operations Manager, J.J.Keller & Associates (COE) | Process Lead at Thoughtfocus. Samson Paul holds Bachelor Of Arts - Ba from University Of Mysore.
Profile bio
About Samson Paul
As a seasoned leader with an extensive experience of 13+ years in managing and optimizing delivery operations, I have managed a dynamic team of 60+ FTEs and 4+ Team Leaders. My strategic training programs have empowered over 100 FTEs across multiple projects, driving process improvement to an impressive 99.98% accuracy.I am dedicated to maintaining compliance, ensuring quality work, and upholding professional work etiquettes. My achievements include a significant increase in FTE headcount while maximizing speed and efficiency in deliverables. I excel in managing major incidents and problems during offshore hours, ensuring timely resolutions within SLAs, and leading major incident management bridge calls to drive quicker service restoration.I am passionate about automation opportunities and continually assess and enhance processes for optimal performance.Customer satisfaction is paramount to me; I excel in assessing feedback, evaluating areas for improvement, and providing critical feedback to associates and supervisors. I maintain robust relationships with clients and key stakeholders across all regions, effectively handling escalations and ensuring seamless communication.Key Achievements:- Increased FTE headcount while maximizing speed and efficiency.- Resolved major incidents within SLAs during offshore hours.- Led incident management bridge calls for faster service restoration.- Conducted technical interviews across multiple projects and hired key talent for the organisation.- Identified and implemented process improvements and automation opportunities.- Achieved higher customer satisfaction through continuous feedback and process enhancements.- Maintained strong client and stakeholder relationships, effectively handling escalations.Let's connect to explore how my expertise can contribute to your organization's success.
1 role
Samson Paul work experience
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Service Operations Manager, J.J.Keller & Associates (Coe) | Process Lead
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Samson Paul education
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What is Samson Paul's role at their current company?
Samson Paul is listed as Service Operations Manager | Expert in Delivery Operations, Process Improvement & Team Leadership | Driving Operational Excellence & Team Success.
Where is Samson Paul based?
Samson Paul is based in Bengaluru, Karnataka, India.
What companies has Samson Paul worked for?
Samson Paul has worked for Thoughtfocus.
How can I contact Samson Paul?
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What schools did Samson Paul attend?
Samson Paul holds Bachelor Of Arts - Ba from University Of Mysore.
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