Sam Spencer Email & Phone Number

New Zealand

Palmerston North, Wanganui-Manawatu, New Zealand

Responsible for the national operation and oversight of ITS Service Delivery at Massey University, including the Service Desk, Regional Support Analyst Teams, Change/Continuous Improvement and ITSM Administration teams. This role encompasses overall ownership of the Incident Management and Request Fulfilment processes, Change and Continuous Improvement.

Palmerston North

Managing the day to day operations of the national Service Desk, including how Service Requests and Incidents are managed through to completion to provide best practice customer service.

Palmerston North

First point of contact for queries, service requests, incident and problem reporting from staff and students, via phone, online chat, email or remote support.

Palmerston North

Responsible for:- Processing of customer orders via phone, email and fax (data entry)- Helpdesk support and repair of printers and computers- Assistance with account queries and stock management

Palmerston North

Responsible for: - 1st and 2nd Level helpdesk support to Dial-up customers- Helpdesk support for ADSL connections- Helpdesk support for Wireless and fibre connections (CafeNET, MetroLAN and Student City)- Email Support- Processing of customer requests and provisioning broadband services (data entry)- Assistance with account queries

Palmerston North / Wellington

Responsible for: - Assisting with the post implementation projects to support CRM, Event Management and web-portal functionality and systems- Maintenance and operation of websites, e-learning software and infrastructure, and customized e-learning software- Support of prepress and publishing services including the generation of electronic publications and.