Highly proficient Diagnosis Engineer with extensive expertise in electric vehicle diagnostics and fault resolution. Recognized for astutely identifying intricate component failures and employing advanced CAN-based diagnostics tools, cloud data analysis, and manual tests to collect faulty data. Proficient in mitigating recurring faults for a substantial fleet of 1000+ vehicles through comprehensive diagnostic reports. Skilled in pinpointing electrical wiring, battery, and electronic component faults. Demonstrated excellence in resolving complex issues, optimizing customer satisfaction, and collaborating with cross-functional teams to improve product quality. Adept at documenting vulnerabilities, prioritising threats, and formulating mitigation action plans. Achievements include resolving elusive panel gap issues, streamlining complaint resolution, optimizing service operations, and leading safety recall campaigns.With a passion for excellence and a commitment to delivering exceptional results, poised to drive innovation and make a lasting impact in the field of electric vehicle diagnostics, ensuring a seamless and reliable experience for customers and stakeholders alike.