Sam Stones Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Manage, and support 40+ volunteersWork alongside Office of the Insurance Commissioner to train volunteers to advise and educate residents of King County on Medicare and their health insurance options Cultivate strategic partnerships with community organizations to assist with program outreachSchedule, coordinate, and promote monthly Welcome to Medicare and Medicare Fraud presentations with volunteers and community partners on a quarterly basis Complete accurate and timely data entry into multiple database systemsReport on program measures Recruit volunteers by promoting opportunity, interviewing, and providing support and trainingEnsure the program is meeting grant requirements to meet full funding

Seattle, Washington, United States

Support volunteers by answering volunteer questions and concerns, checking references, and providing resources to enhance their experience.Track volunteer hours and update site contracts by corresponding with site partners and updating databases. Collaborate with the Volunteer Coordinator and the Retired Seniors Volunteer Program (RSVP) Coordinator to develop and implement policies and best practices for volunteer management, support, risk management, and retention. Analyze data alongside Resource Development Coordinator to ensure data entry is accurate. Co-facilitate orientations and educational workshops to further volunteers' education on volunteering opportunities and topics covering Anti-Racism.Build reports using Raiser's Edge and Volunteer Reporter to ensure Volunteer Services are on track with grant goals and requirements.

Seattle,Wa

• Assisted 250+ guests with answering questions about the hostel, local area, and travel needs via telephone, email, and in person• Actively responded to emergent situations quickly and honed the ability to stay level headed in crisis situations• Reconciled conflict and grievances to ensure guest satisfaction • Appointed interim Assistant Manager for six months; duties included: supervising and training staff, staff scheduling, inventory, ordering, accounting and being on-call for emergencies • Promoted the hostel, cultivated a fun and engaging work culture, and improved facilities in collaboration with management

Seattle,Wa

• Built relationships, connected clients to resources and answered questions while serving participants • Created, implemented and analyzed annual food bank survey alongside Food Bank Manager• Tracked volunteers’ weekly hours in excel sheet• Implemented strategies for equitable practices in a nonprofit; co-created Race and Equity workshop with multiple Race and Equity teams

Greater Seattle Area

Worked alongside many state agencies and nonprofit organizations on environmental restoration projects including native plant restoration, mechanical and chemical management of invasive species, and wildlife fencing maintenance.Built and maintained trails in state parks.Exemplified responsible handling by adhering to safety standards while measuring, mixing, applying, and storing herbicides.

San Francisco City Center

• Served as the face of Hostelling International and made sure each guest interaction went above expectations while representing the company and its mission statement.• Provided excellent customer service in a fast paced city hostel during peak season.• Ensured the front desk worked efficiently by keeping the workspace clean and organized.

Marin Headlands

• Appointed Interim Assistant Manager while the General Manager was on leave for six months.• Responsible for social media accounts with a large audience base including Facebook and Instagram.• Managed the front desk by ensuring both current and future reservations are accurate, seeing to guest satisfaction,dealing with conflict resolution, and maintaining the day-to-day front desk operations.• Collaborated with Group Sales department to create group reservations, ensure reservation accuracy, receivepayments, and improve the group reservations experience based on customer feedback and reviews.• Trained in accounting, credit card reconciliation, inventory, and ordering supplies.• On-call to handle problems and emergencies after hours and during the night desk shift.

San Francisco Bay Area

Sydney, Australia

Bachelor'S Degree, Sociology, 3.83

Education record